JOB SUMMARY

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

• Striving for excellence - We always aim to deliver great results
• Empowering through respect - We insist on fair treatment for all, always
• Acting with integrity - We consistently do the right thing
• Succeeding together - We rely on each other to achieve success

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

JOB DESCRIPTION

The Workplace Experience Team is a high-performing, motivated and collaborative team responsible for delivering a portfolio of customer-focused work that includes Future Ways of Working, the Customer Experience function and Customer Insight.
The Future Ways of Working team is responsible for embedding and evolving modern working practices across the civil service. Following the successful delivery of the smarter working programme the Future Ways of Working team are responsible for sustaining a network of smarter working practitioners to help inform and influence future ways of working which continues to build on the principles of flexibility and choice.
Aligning with the wider GPA interoperability programme the Future Ways of Working Engagement Manger will be responsible for enabling the contributions of the smarter working practitioner network and other networks to help inform and influence the design of future ways of working through the delivery of a range of engaging events and support in the analysis and summarisation of the outputs. They will continue to support the wider smarter working community with advice and guidance on the best approaches to embedding modern ways of working.
The Workplace Experience Team is a small team who support a broad base across GPA and so there may be times when the successful candidate may need to support other areas across the team

PERSON SPECIFICATION

The ideal candidate will have strong interpersonal and stakeholder management skills with experience of engaging with internal and external stakeholders, using data to help influence decision-making or problem solve.
They will have an understanding of modern ways of working and experience in workplace transformation. They will be a skilled facilitator and communicator making sure they use a range of approaches to appeal to different stakeholders.
They will be an empathetic and active listener to ensure diversity of views and opinions can be applied to ensure the delivery of quality outcomes.
They will be well organised and have the ability to manage competing priorities and be a collaborative team member, supporting others to deliver during peak periods of analysis.
They will need to be a proactive self-starter looking for opportunities for the future ways of working team to add value to clients and customers, as well as understand the importance of delivering great customer service to internal and external stakeholders by providing advice and guidance when necessary.

QUALIFICATIONS AND ACCREDITATION

• APMG Change Management Practitioner or other Change Management qualifications
• In-depth smarter working experience and skills
• Facilitation and training skills and experience

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES

As the Future Ways of Working Engagement Manager, your specific responsibilities will include:

• Support the delivery of the interoperability programme through the strategic development of ‘Ways of Working’ pillar by leveraging the smarter working practitioner group to help inform a discovery phase and develop an evolved approach to ways of working the civil service.
• Analysis the lessons learned from interoperability pilots to understand the practical challenges and enablers to help develop and act as an advisor on change management principles, techniques and methodologies. Sharing best practice with the Workplace Experience team, GPA and across government
• Manage the cross-government, and wider public sector, Smarter Working Community of Practice (up to SCS1) including hosting events, providing advice and guidance, developing and delivering tools and products which demonstrate and share GPA’s expertise in workplace experience
• Lead on workplace change communication and engagement activity across government, public sector and beyond. Including promotion of continuous improvement of smarter working practices and GPA services at internal and external events.
• Facilitate Workplace Experience team, Business Change team and GPA sessions to various internal and external audiences. Duties include co-hosting sessions and facilitating sessions.
• Maintain and develop existing cross Government smarter working communities to showcase the GPAs reputation as smarter working thought leaders.
• Work with the Customer Experience and Customer Insights teams within the wider Workplace Experience team to identify common challenges to workplace based behavioural change and support the Business Change team in identifying change management advice, tools, products etc to support behaviour change.
• Identify and review relevant research materials, studies and articles, creating products and advice from intelligence gathered so that the GPA Workplace Change function maintains its position as smarter working thought leaders across government
• Line management of EO support officer post