LOCATION: CHESTER

Be part of something special at Bank of America Chester. Part of a leading global financial institution, we are looking for high potential individuals to join us in driving our people forward. Bank of America Chester is an exciting, diverse workplace where we are committed to delivering a great client experience to the businesses and individuals who call Chester home. Join our team today and find a rewarding, global career.

SKILLS THAT WILL HELP:

• Excellent oral and written communication skills
• Risk Management
• Fraud Management
• Data Collection and Entry
• Recording/Organizing Information
• Result Orientation

ROLE DESCRIPTION:

This job is responsible for analysing and resolving complex operational problems, providing technical support to the team, and consulting on a variety of topics across functional and business support lines. Key responsibilities include applying product and market knowledge to manage daily refresh activities to ensure adherence to deadlines, quality standards, policies, procedures, and regulatory requirements and conducting continuous performance management conversations, developing talent, and assisting employees with career goals.

RESPONSIBILITIES:

• Performs routing management support activities including employee development across operational functions and works with external clients, business partners, and their support groups including Compliance, Audit, and Finance
• Leads a team and supports the execution of day-to-day refresh activities while adhering to timelines and requirements
• Conducts daily tasks and applies judgement during decision making, ensuring all operations are carried out in an appropriate, cost-effective manner through proper budgeting, expense management, reporting, and forecasting
• Oversees caseload balancing across the team by proficiency and jurisdictional complexity
• Partners with sales and client outreach teams to remove impediments and roadblocks within processes while obtaining necessary documents requirements to satisfy refresh activities
• Assists in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks
• Supports the implementation of new processes to improve the overall operating model