REQUIRED QUALIFICATIONS (MINIMUM QUALIFICATIONS)

This is an entry level position. Candidates with limited experience are strongly encouraged to apply.
One (1) years of experience, (Entry Level) in computer helpdesk operations and systems administration.
One (1) years’ experience (Entry Level) in computer systems support work, systems administration, or local/wide area network support.
Working knowledge of Microsoft operating systems and Active Directory services.
Graduation from an accredited two-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred.

PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS:

This classification functions in a standard office environment. There are no unusual dangers involved, but the position will have exposure to dust, environmental allergens, pathogens, and other microorganisms consistent with business activities and human contact. The position holder must be able to work effectively with people under varying conditions, must be able to work extended periods at a computer, and must be able to work longer than eight hours in a workday as necessary. Physical requirements also include the ability to move items up to 30 lbs. and perform tasks requiring fine motor skills and coordination.

· This position requires the candidate to report to the office daily.
· Manages objects in Active Directory, M365, Azure, Beyond Trust Remote Support and the KACE SMA.
· Installs, configures, maintains, and administers servers and workstations, operating systems, and applications.
· Installs, configures, maintains, and administers laptops, tablets, cell phones, operating systems, and applications.
· Provides technical assistance and support for troubleshooting system software and hardware problems.
· Prepares and maintains operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.
· Responds to incident and problem calls, and processes service requests and tasks.
· Assists in completing projects, and in performing systems software and hardware review.
· Creates requisitions for goods and services required for the Information Systems program.
· Maintains hardware and software inventories.
· May determine system software or hardware needs required to configure or modify systems.
· May manage authentication and access control systems.
· May configure automation routines using scripting and other programming languages.
· May provide technical advice, assistance, and status reports to management.
· Takes inventory of IT equipment, peripherals, etc.
· May assist with the analysis and evaluation of existing information technology systems processes associated with system software and hardware technology planning, development, implementation, security, and interfaces.
· May assist in information systems security administration.
· Performs related work as assigned.
· Support Microsoft Windows 10, and 11, MS Office 2016, and Microsoft 365.
· Works with Windows Server 2016, 2019, and MS Active Directory.
· Works with desktop deployment and software management tools (e.g. KACE), and remote desktop management tools (e.g. Bomgar).
· Education and experience may be substituted for one another.