FY26新卒_カスタマーサポート担当/Field Technical Support Consultant 1 at HP Law

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Problem Solving, Communication, Data Analysis, Project Management, Technical Knowledge, Performance Management, Technical Security Management, Field Service Management, Preventive Maintenance, Process Improvement, Learning Agility, Digital Fluency, Customer Centricity, Safety Standards

Industry

IT Services and IT Consulting

Description

Operates a designated technology domain (e.g., server administration, technical security management, performance management) or customer group having limited risk and complexity. Integrates technical prowess and business comprehension to devise solutions for customers. Resolves routine technical incidents, within designated scope, independently and collaborates with team members for resolution of more complex incidents. Implements organization's solutions to fulfill moderately complex customer requirements within the designated technical area. Resolves problems promptly and appropriately, escalating issues according to established procedures, also contributing to customer expectation management as part of the escalation process. Collaborates extensively with internal groups to resolve client issues, actively contributing to the team's effectiveness. Participates in products, solutions, or services training to maintain technical knowledge, active certification, and competence. Keeps stakeholders (e.g., sales, customer, technical peers, management) informed of actions and progress on technical product issues. Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments. Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports. Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts. Complexity Learns to apply basic theories and concepts to work tasks. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Four-year Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence. Automation Chemistry Commissioning Customer Relationship Management Customer Support Electrical Engineering Electromechanics Electronics Environment Health And Safety Field Service Management Hand Tools Key Performance Indicators (KPIs) Operating Systems Preventive Maintenance Process Improvement Safety Standards Technical Services Technical Support Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

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Responsibilities

The role involves operating within a designated technology domain to resolve routine technical incidents and collaborate with team members for more complex issues. The consultant will implement solutions to meet customer requirements and maintain effective communication with stakeholders.