G07 - Product Manager (AI Assistants) at FPT Asia Pacific Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Ops, AI Assistants, Prompt Engineering, Customer Support, Technical Troubleshooting, Feedback Synthesis, Knowledge Base Ownership, Onboarding, LLMs, Agentic Workflows, Communication, Problem-Solving, Adaptability

Industry

IT Services and IT Consulting

Description

Overview We are looking for a Product Ops to support our AI Assistants users. You will sit at the intersection of our Product, Engineering, and Customer teams, ensuring that our users are well-equipped with the skills needed to build bots and agents with our products. Your mission is to turn complex AI features into clear, actionable knowledge through hands-on workshops and direct support. Responsibilities Educational Workshops & Training Design and Lead Workshops: Create and facilitate live training sessions for customers on how to best deploy and interact with our bots/agents. Prompt Engineering Guidance: Help users understand how to write effective prompts and configurations to get the most out of the AI models. Customer Query Management & Support First-Line Response: Act as the primary point of contact for customer queries, providing thoughtful, timely, and technical (but accessible) answers. Technical Troubleshooting: Work closely with the AI Assistants engineering team to identify and resolve user-reported bugs, "hallucinations," or latency issues. Feedback Synthesis: Transform raw customer queries into "feature requests" or "documentation gaps" for the product team to prioritize in the roadmap. User Success & Documentation Knowledge Base Ownership: Build and maintain a library of FAQs, "How-to" guides, and best-practice templates for AI interaction. Onboarding: Ensure new users have a frictionless start by guiding them through their first AI Assistant setup and integration. Requirements Education: Bachelor's Degree in Communication, Business, Information Systems, or a relevant field. We value candidates who can bridge the gap between business needs and technical systems. Technical Literacy: A strong interest in AI, LLMs, and agentic workflows. You don't need to be a developer, but you should be comfortable explaining concepts like system prompts, grounding, and temperature. Communication: Great verbal and written communication skills. You can translate high-level technical jargon into clear, human-centric language. Problem-Solving: You enjoy looking at a failed AI response and deducing whether it's a prompt error, a data issue, or a technical bug. Adaptability: You thrive in the fast-paced nature of the AI industry, where tools and best practices evolve weekly.

Responsibilities

The role involves designing and leading educational workshops and providing prompt engineering guidance to help users deploy and interact effectively with AI bots and agents. Responsibilities also include managing first-line customer queries, troubleshooting technical issues, and synthesizing user feedback for the product roadmap.