G18 - Project Manager at FPT Asia Pacific Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, System Integration, Stakeholder Coordination, Incident Management, Change Management, Release Management, Communication Skills, Problem Solving, Data Flow Management, APIs, Cloud Systems, Technical Project Management, IT Operations, Vendor Management, Government Systems, Operational Governance

Industry

IT Services and IT Consulting

Description

Overview We are seeking an experienced Project Manager to manage the operational activities of the OneService system. This national platform facilitates seamless integration between multiple agencies to ensuring high availability and service delivery efficiency. You will play a pivotal role in managing day-to-day operations, handling integration processes with external partners, and ensuring smooth collaboration between agencies, technical teams, and vendors. Responsibilities Operations & Project Management Oversee the operational functionality and reliability of the OneService system, ensuring optimal system uptime and performance Act as the primary operations lead for issues, enhancements, and release coordination Monitor key performance indicators (KPIs) and track service levels, implementing corrective actions where necessary System Integration & Stakeholder Coordination Manage the integration process for external systems (e.g., agency and Town Council backends) with OneService Ensure smooth onboarding, system upgrades, and data flow management between agencies and third-party systems Coordinate across internal and external technical teams, including vendors, agencies, and Town Councils, ensuring seamless communication and alignment Change, Incident, and Release Management Support and manage incident response and resolution for system-related issues, ensuring clear communication and timely resolution Coordinate change management and release processes, including testing, deployment, and stakeholder communications Conduct post-incident reviews and recommend operational improvements Stakeholder Management Serve as the main liaison for third-party vendors and system integrators, managing escalations and service delivery Act as the lead for client relationship management with agencies and Town Councils involved in OneService integration Track and report on service metrics and vendor performance, escalating issues as necessary Documentation & Compliance Maintain comprehensive system documentation, integration protocols, and operational playbooks Ensure compliance with government IT policies, data security standards, and operational governance requirements Requirements Degree in Information Technology, Computer Science, Engineering, or related discipline 5+ years experience in IT operations, system management, or technical project management Strong problem-solving and solutioning skills to address diverse challenges across different teams. Proven experience managing backend systems with external integrations Strong understanding of APIs, cloud systems, and data flow management Familiarity with Whole-of-Government (WOG) systems and processes will be an advantage. Experience working with government agencies, public sector systems, or related environments Excellent communication skills and ability to manage cross-functional teams (technical, vendor, agency)

Responsibilities

The Project Manager will oversee the operational functionality and reliability of the OneService system, ensuring optimal system uptime and performance. They will manage integration processes with external partners and coordinate communication between agencies, technical teams, and vendors.