Game Facilitator (Store Associate) at Activate Games
Cambridge, ON, Canada -
Full Time


Start Date

Immediate

Expiry Date

24 Sep, 25

Salary

17.7

Posted On

25 Jun, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Management Skills, Communication Skills

Industry

Outsourcing/Offshoring

Description

#ENTER THE GAME

Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.
The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our Cambridge store located at 42 Pinebush Rd.

THE QUALIFICATIONS:

  • 1 year of customer service experience is considered an asset
  • Must be flexible and available to work evenings, weekends, and holidays
  • Strong communication skills, multi-tasking, and time management skills
  • Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
  • Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)
Responsibilities

Game Facilitation

  • Be professional in thought, language, and action
  • Exemplify excellence in facilitation, giving customers a great experience
  • Brief new groups thoroughly but concisely prior to the start of their experience
  • Observe customers in the gaming area and provide an explanation, if necessary
  • Participating with customers in games if needed to ensure customers have an excellent experience
  • Monitor and be attentive to game play, giving timely aid as necessary
  • Handling any malfunctions with support of the Team Leads
  • Maintain a clean and comfortable work environment

Check-In Facilitation

  • Warmly greet customers when entering or leaving establishment
  • Verify appointment times and explain the check-in process
  • Handle cash, debit, credit, or gift card transactions with customers
  • Issue receipts, and wristbands
  • Answer customer inquiries and involve a Team Lead if the answer is not sufficient

Facility Maintenance

  • Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc
  • Painting around the main facility, as needed
  • Aiding Team Lead in checking inventory of merchandise
  • Resetting and disinfecting wristbands
  • Cleaning and disinfecting available lockers and lounge
  • Notifying Team Leads immediately of game failures or malfunctions
  • Touching up equipment; gluing props, and other unskilled tasks
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