Game Guide at Synchrony Rehab at Mint Hill Senior Living

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

17.75

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention to Detail, Problem Solving, Communication, Teamwork, Time Management, Technology Troubleshooting, Guest Interaction

Industry

Description

Job Details Job Location: Breakout Waikiki Honolulu - Honolulu, HI 96815 Position Type: Part Time Salary Range: $14.00 - $17.75 Hourly Job Category: Customer Service We love creating extraordinary shared experiences and this starts with you! We have built award winning escape room adventures with some of the most noteworthy puzzles and custom fabricated props in the industry. Do you like solving riddles and crafting clever clues? Do you have a knack for brain teasers and puzzles? We’re searching for creative individuals with a flair of awesomeness to be Game Guides for our escape rooms! A great Game Guide is energetic, cares deeply about guest satisfaction, and is highly detail-oriented. Game Guides can be excited with groups after their rooms conclude, genuine and considerate during contact with new patrons, and efficient but reliable when resetting each room. Primary Job Duties: Provide stellar customer service to every guest Master all escape rooms, including puzzles and game flow Greet guests, review safety guidelines and set the stage for every escape room Monitor groups, provide clues during their experience, and facilitate their success At the conclusion of the room, interact with guests and take photos of the group Invite customers to provide feedback about the experience and to return again Reset the puzzles in each room for the next booked group Operate booking software to manage customer reservations Run front desk point of sale system to collect guest payment Tend phone when needed to answer questions or create bookings Complete opening and closing procedures Learn basic technology troubleshooting for our rooms Standard Company Expectations: Goes above and beyond for guests without compromising the company core values. Demonstrates the ability to be courteous and accountable in all situations. Responding to guests’ special requests in a courteous and accountable fashion. Monitors the consistency of experiences provided to all guests. Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers. Cooperates with all team members when assigned additional tasks and listens to others with compassion. Seeks knowledge from multiple sources and learns from past experiences for future development and growth. Physical Requirements: Standing or sitting for long periods of time with frequent bending and turning Must be able to lift 40 lbs Must be able to communicate with guests We appreciate your time and are thrilled to know you have a desire to join our team!

Responsibilities

Game Guides provide exceptional customer service and facilitate the escape room experience for guests. They are responsible for monitoring groups, providing clues, and resetting rooms for the next guests.