Game Guide at The Escape Game

Panama City Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

15.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer Service, Communication, Time Management, Problem Solving, Teamwork, Computer Skills, Technical Troubleshooting, Cleaning, Physical Stamina

Industry

Entertainment Providers

Description

This is a brand new location in Pier Park Center! The store is not currently open and is expected to open in early June 2026. Copy and paste the following link to review the full job description, or check out the highlights below! https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing [https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing] Hours Available: Up to 30-35 hours per week Employment Type: Non-Exempt, Hourly Schedule: Primarily nights, weekends, and holidays. Some benefits are only available for full time team members. THE ROLE Game Guides at The Escape Game are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day! As a Game Guide, you’ll lead guests through our immersive escape rooms, where players work together to complete a mission (and escape a themed room) before time runs out. WHO WILL ENJOY THIS ROLE This is a guest-facing, hospitality-focused role for people who: * Genuinely love serving guests of all ages and are energized by making someone else’s day better * Thrive in fast-paced, team-oriented environments * Humbly receive and apply constructive feedback * Are looking for growth opportunities WHAT YOU’LL DO Guest Experience * Ask open-ended questions to encourage fun, friendly conversation among groups of 2-12 guests * Deliver upbeat, conversational introductions * Deliver an engaging recap of the experience in the outro * Resolve service failures immediately and graciously * Ensure each guest has a five-star experience and leaves happy Shift Operations & Team Support * Use Game Guide software to monitor games and assist guests * Use HMI (Human-Machine Interface) to operate our games * Ensure game components function properly * Use setup sheets to accurately reset games * Clean our games and facility * Exemplify excellent time management to stay on schedule for the games assigned to you * Restock inventory * Complete necessary reports GROWTH & CAREER PROGRESSION We promote based on team performance, availability and commitment. Team members who excel in these areas can grow very quickly and may be eligible for advancement into leadership and management roles. Team members can grow into an Assistant Manager in Training role as quickly as 3-6 months from your hire date. Further growth can lead to a GM role either in your current store or relocating to a new city as TEG opens new stores across the country! REQUIREMENTS * Flexible availability. This role often works nights, weekends, and/or holidays. * Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs. * Ability to use small tools and strong magnets when resetting our games. * Ability to quickly reset numerous locks, drawers, shelves, and game components within specific time frames outlined in training. * Excellent communication skills when speaking with our guests. * Quick and effective decision-making abilities. * Creative problem solving skills. * Basic computer & technology skills. * Alignment with TEG’s Uniform Standards. Schedule: Primarily nights, weekends, and holidays. Up to 30-35 hours per week.

Responsibilities

Game Guides lead guests through immersive escape room experiences while ensuring high-quality hospitality and engagement. They are also responsible for monitoring game software, resetting game components, and maintaining the cleanliness of the facility.