JOIN THE FUTURE OF ENTERTAINMENT AS A GAME MASTER AT ZERO LATENCY VAUGHAN!

Are you a customer service professional eager to be part of the cutting-edge world of immersive entertainment? Zero Latency Vaughan is looking for energetic and dedicated Game Masters to join our team as we prepare to open our new, state-of-the-art Free Roam Virtual Reality (VR) entertainment facility. As a Game Master, you’ll play a crucial role in providing a world-leading, interactive VR gaming experience to our customers. This is your opportunity to be part of something extraordinary, delivering the next generation of social entertainment to the masses. Ready to make an impact?

YOUR ROLE: GAME MASTER

As a Game Master, you will be the face of Zero Latency’s VR experience, guiding customers through their journey from start to finish. You’ll manage the entire player experience, from greeting them upon arrival to ensuring they’re immersed in a seamless, exciting VR experience. Your role is not just about game facilitation – it’s about delivering an exceptional customer experience while maintaining safety and excitement. If you love technology, gaming, and providing top-tier service, this is the perfect role for you!

PRIMARY RESPONSIBILITIES

• Customer Greeting and Check-In: Welcome guests to Zero Latency Vaughan with a friendly and enthusiastic attitude. Guide them through the check-in process and assist with suit-up procedures, ensuring a smooth transition into their experience.
• Safety Briefings: Deliver clear, engaging, and informative safety briefings to ensure all players understand the rules, equipment, and safety protocols before entering the VR arena.
• Game Session Management: Lead in-game sessions by providing assistance, maintaining game flow, ensuring player engagement, and resolving any gameplay issues. Safety is always your first priority.
• Technical Troubleshooting: Identify, troubleshoot, and document any technical issues that arise during gameplay, ensuring minimal disruption to the experience.
• Equipment Maintenance: Maintain and care for VR gear, ensuring it is in top working condition for every game session.
• Team Support: Assist site leaders with various duties, including venue operations, event execution, and general team collaboration.
• Merchandise Sales: Engage with customers to recommend and sell Zero Latency-branded merchandise.
• Venue Operations: Participate in the opening and closing of the venue, ensuring everything is ready for the day’s operations and that the venue is secured at the end of each shift.