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Game Support Representative at Hasbro

, , United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, CRM Systems, Microsoft Office, Zendesk, Microsoft Teams, Magic Arena, Confluence, Communication, Problem Solving, Order Fulfillment, Customer Sentiment, Initiative, Product Familiarity, Fast-Paced Environment, Customer Concerns

Industry

Manufacturing

Description

Provide excellent customer service via email through our CRM. Leverage public-facing communications about products we release, and products released via partners. Identify customer concerns and leverage our systems to fulfill their orders while improving customer sentiment after a poor experience. Use the tools and guides provided to find, fix, and tackle problems — and know when it's time to raise an issue to the next level. Customer Service: 2+ years of experience working in customer service. Accustomed to working in a fast-paced environment with a sophisticated understanding of customer service principles, skills, processes and techniques. Ability to craft clear, customer-facing and internal communications. Initiative to investigate issues and provide recommendations for updates to procedures and policy. Product Familiarity: Ability to stay familiar with an evolving catalog of products and understand what is meaningful to customers. Experience with CRM systems and Microsoft Office. Familiarity with Zendesk, Microsoft Teams, Magic Arena, and Confluence a plus. The position requires a High School Diploma or equivalent experience.

Responsibilities

Provide excellent customer service via email and leverage communications about products. Identify customer concerns and fulfill orders while improving customer sentiment.