GAMES FLOOR SUPERVISOR at SILVERTON CASINO LLC

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Positive Attitude, Game Monitoring, Customer Service, Team Training, Bankroll Management, Policy Enforcement, Dispute Resolution, Communication, Math Skills, Gaming Knowledge, Identification Verification, Teamwork, Professionalism, Integrity, Attention to Detail

Industry

Gambling Facilities and Casinos

Description

Job Details Job Location: Silverton Casino LLC - Las Vegas, NV 89139 Position Type: Part Time General Summary of Job Duties: The Table Games Floor Supervisor will be responsible for observing all games, players, and dealers to ensure accuracy and protection of the Table Games department. Principle Responsibilities and Duties: Maintaining a high quality of guest service. Always exhibiting a positive and professional attitude with team members and guests Protecting the assets of the company to ensure maximum profitability. Enforcing all table game policies and procedures while ensuring excellent guest service Applying your knowledge of dealing procedures including house rules to preserve the security and integrity of games. Verifying all bankrolls from previous shifts to ensure accuracy. Monitoring games and maintaining appropriate game pace. Providing excellent customer service by answering questions, resolving disputes and filling requests Assisting in training and evaluating subordinate team members in a fair and equitable manner Accurately tracking player actions by noting buy-ins, length of play, win / loss, and average bet Operating all games in accordance with gaming laws and company policies Verifying the accuracy of documents signed and ensuring procedures are accurately followed. Communicating pertinent information to management in a timely and responsible manner Maintaining proper bankroll levels to accommodate existing or anticipated play. Notifying management immediately of any unusual activity of play Creating a work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction. Performing all duties as deemed necessary for the success of the department. Check for proper identification of a guest appearing to be under the age of 35 years old. Other duties as assigned. General Job Responsibilities and Duties: Maintain a high quality of guest service according to Silverton Be Amazing Service Standards. Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future. Adhere to all appearance and uniform standards. Maintain an open line of communication with Managers. Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors. Ability to accept performance feedback in a professional manner. Regular attendance on all scheduled shifts is considered an essential function of the job. Arriving on time for all scheduled shifts is considered an essential function of the job. Other duties as assigned. To perform the job successfully, an individual should demonstrate the following Silverton Values: Character: Always do the right thing and treat everyone with dignity and respect. Collaboration: Celebrate Diverse ideas, thought and talents. Care: Be KIND to yourself and each other. Fun: Our guests are here to have FUN, so we should have FUN, too! Excellence: Be Amazing! Qualifications Skills, Education & Other Requirements: Must be able to perform simple math Must have knowledge of all games supervised Required Work Cards: Identification that establishes identity Identification that establishes the right to work in the United States Gaming Card Tam Card Machinery, Work Equipment, Programs, Software, Hardware Used: Must be able to learn or have working knowledge of CMS Must be able to learn or have working knowledge of PitBoss Must be able to learn or have working knowledge of Super-PlayMate Must be able to learn or have working knowledge of New Wave Physical Requirements of Job: Rarely – the activity is performed from 1% - 25% of the duration of the shift. Occasionally – the activity is performed from 26% - 50% of the duration of the shift. Frequently – the activity is performed from 51% - 75% of the duration of the shift. Continuously - the activity is performed from 76% - 100% of the duration of the shift. Not Applicable (N/A) – this activity is not performed during the performance of this job.

Responsibilities

The Table Games Floor Supervisor is responsible for observing games, players, and dealers to ensure accuracy and protection of the Table Games department. This includes maintaining guest service quality, enforcing policies, and monitoring game integrity.