Gaming Operations Executive at Entain

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, SQL, Database Querying, REST APIs, Kibana, Datadog, Grafana, ServiceNow, Jira, Confluence, Python, MicroStrategy, Power BI, Kafka, Stakeholder Management, Risk Management

Industry

Entertainment Providers

Description

Company Description Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering the latest software solutions and support services that power billions of transactions for millions of users worldwide. At scale drives us to create technology that supports Entain's mission to lead the change in global sports and gaming sectors. At Entain India, we make the impossible possible, together. Job Description You will demand your availability in a 24/7 shift with rotational weekly offs. The Gaming Operations Executive ensures the stability, integrity, and operational performance of gaming products through advanced monitoring, automation, and risk management. You will combine and escalation management with commercial risk oversight, focusing on game integrity, platform uptime, supplier performance, and proactive issue detection. Being an important escalation point for complex technical incidents, we are looking for. This capability is necessary to investigate and coordinate resolution of system-level issues, improve automated monitoring tools, and protect revenue and player experience. Protect revenue and player experience involves data-driven risk management across RNG, Live Casino, Bingo, Poker, and in-house studios. Qualifications Qualifications Bachelor's degree in IT, Computer Science, or related field 1–3 years of experience in technical operations, NOC, or IT support (gaming industry) MUST HAVE Skills and Qualifications Technical: Incident Management — Hands-on experience with ITIL-based tools (ServiceNow preferred) evaluate, investigate, and resolve P3/P4 incidents independently. SQL / Database Querying — Ability to run queries against game transaction databases to verify open records, stuck rounds, and player activity. API & Integration Basics — Understanding REST APIs, HTTP error codes, request/response flows. Must understand concepts like callbacks, timeouts, and session tokens. Monitor — Experience with Kibana, Datadog, Grafana, or similar tools to monitor game health, spin traffic, and error rates. Shift-based Operations — Willingness to work in rotational shifts (24/7 coverage across IST/GMT). GOOD TO HAVE Skills Technical (Differentiators): Jira & Confluence — Experience managing operational tickets and documentation Python / Scripting — Basic scripting ability for automation, data extraction, or report generation MicroStrategy / Power BI — Ability to pull and interpret performance reports Kafka / Messaging Systems — Understanding of event-driven architecture and how game events flow through message queues ServiceNow (SNOW) — Familiarity with creating incidents, problem records (PRBs), change requests (CHGs), and navigating assignment groups Soft Skills: Stakeholder Management — Comfortable collaborating with senior leadership (presenting weekly reports, RCA summaries) Identify recurring issues and propose process improvements or tooling enhancements Ability to handle 10+ parallel threads (incidents, supplier queries, complaints, reports) without dropping the ball AI/Automation Mindset — Interest in applying AI tools to improve operational efficiency (dashboards, auto-ticketing, smart alerts) Additional Information Additional information At Entain India, we offer a package and the support people need to make an impact. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like: Safe home pickup and home drop. A regular bonus and a great pension. 24 days of annual leave. Extra paid leave, including wellbeing and development days. Life assurance and Income Protection. Private healthcare and wellbeing support. INR 3,000 per month Communication allowance. Up to INR 16,000 per year in Crèche expenses (children under 3). Equal Opportunities. If you need any reasonable adjustments at any stage of the recruitment process, please contact us, and we'll support you. We're committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone, and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis. Advertising Department: Product

Responsibilities

Ensure the stability and operational performance of gaming products through advanced monitoring, automation, and risk management. Act as a key escalation point for technical incidents to protect revenue and player experience across various gaming studios.