APPLICANTS MUST DEMONSTRATE FLUENT AND ARTICULATE COMMUNICATION SKILLS IN ENGLISH.

As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.

REQUIREMENTS

• Bachelor’s degree in a relevant field or equivalent work experience.
• Applicants must demonstrate fluent and articulate communication skills in English.
• Experience: Minimum 2 Years of experience in customer support, with a focus on VIP or high-value customer segments, preferably within the gaming industry.
• Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of VIP players.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with VIP players.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions for VIP players.
• Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of VIP player accounts.

• VIP Player Engagement: Proactively engage with VIP players to build and nurture relationships, understanding their preferences and providing personalized support.
• Issue Resolution: Handle and resolve escalated issues from VIP players, demonstrating a high level of problem-solving skills and attention to detail.
• Account Management: Manage VIP player accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
• Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP players with exclusive offers, rewards, and personalized gaming experiences.
• Feedback Collection: Gather feedback from VIP players to identify areas for improvement and communicate insights to the broader team.