GAP Billing Specialist at Kaelo

Durban, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Credit Control, Reconciliation, Query Resolution, Reporting, Invoicing, Payment Allocation, Accuracy, Integrity, Customer Centricity, Initiative, Teamwork, Analytical, Mathematical Competence, Problem Solving, Planning

Industry

Insurance

Description

Company Description Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.. Job Description The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance all Debtor accounts, ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries. KEY OUTCOMES (not limited to) Level 4 and 5 process elements Bill Clients: Invoice corporate clients for services offered ensuring they are billed correctly and in accordance with predefined quality assurance processes and standards Assist with the preparation of broker commission statements and the distribution thereof Follow up on outstanding payments in a professional manner Manage Payments Received: Allocate all payments received on the Bank statement to the correct client accounts Reconcile Membership: Reconcile billing invoice and client payment schedule Reconcile monthly staff lists from corporate clients Reconcile and allocation of monthly payments Control the staff billing function in respect of activations, deactivations, billing, collections, queries and services Manage Queries: To ensure that all billing queries are attended to timeously and accurately Respond to escalated queries Manage Reporting: Generate and prepare monthly reports Run corporate and broker reports Continuously Improve: Continually contribute to existing processes and procedures to enhance effectiveness, efficiency and performance cost control Identify problems relating to system errors and escalate to relevant department Qualifications SPECIAL REQUIREMENTS Accuracy and attention to detail Operate with integrity (high ethics) Customer centricity Ability to take initiative and work both in isolation and be a team player PERSON DETAILS: WORK EXPERIENCE REQUIRED Credit control and Billing experience Reconciliation experience PREFERRED EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED Matric PREFERRED Health Insurance Industry TECHNICAL SKILLS OR KNOWLEDGE REQUIRED Computer literate Microsoft Access Mathematical competence Analytical PREFERRED Additional Information Personal Attributes Accountability Action Orientated Collaborative Communication Skills Simple Writing Skills Manages Complexity Problem Solving Skills Creative Thinking Decision Making SKills Efficient and Effective Mindset Financial Acumen Planning and Organisation Resilient and adaptive Resourcesful Signancance and values orientated

Responsibilities

The Billing Specialist is responsible for managing the end-to-end billing processes, including invoicing corporate clients accurately and ensuring 100% collection through diligent follow-up on outstanding payments. Key duties involve reconciling debtor accounts, allocating payments, managing staff billing functions, and resolving all internal and external billing queries.