Gap Service Consultant at Kaelo

Durban, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Resolution, Query Management, Troubleshooting, Product Information, Administrative Tasks, Communication Skills, Listening Skills, Stress Management, Microsoft Office, Excel, Call Centre Systems, Multi-tasking, Accountability, Problem Solving, Resilience

Industry

Insurance

Description

Company Description Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.. Job Description KEY OUTCOMES (not limited to) Level 4 and 5 process elements Manage incoming queries and outbound responses with: - Members - Service Providers - Intermediaries Provide product specific information Assess and determine when there is an operational query Identify and escalate priority issues Manage and resolve customer complaints Maintain client information Complete administrative tasks Qualifications The Gap Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy. JOB DETAILS BUSINESS UNIT: Operations - Servicing DATE OF JOB PROFILE: 1 December 2018 FAIS: Preferred KEY OUTCOMES (not limited to) Level 4 and 5 process elements Manage incoming queries and outbound responses with: - Members - Service Providers - Intermediaries Provide product specific information Assess and determine when there is an operational query Identify and escalate priority issues Manage and resolve customer complaints Maintain client information Complete administrative tasks SPECIAL REQUIREMENTS PERSON DETAILS: WORK EXPERIENCE REQUIRED 1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience PREFERRED EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED Matric Certificate PREFERRED TECHNICAL SKILLS OR KNOWLEDGE REQUIRED Knowledge of customer service practices and principles Excellent listening, verbal and written communication skills Ability to handle stressful situations appropriately Proficient in Microsoft and Excel Call centre systems and multi-tasking PREFERRED Additional Information Personal Attributes Accountability Action Orientated Collaborative Communication Skills Simple Writing Skills Manages Complexity Problem Solving Skills Creative Thinking Decision Making SKills Efficient and Effective Mindset Financial Acumen Planning and Organisation Resilient and adaptive Resourcesful Signancance and values orientated

Responsibilities

The primary responsibility involves managing incoming queries and outbound responses for members, service providers, and intermediaries, while also providing specific product information and assessing operational queries. This role requires identifying and escalating priority issues, managing customer complaints, maintaining client information, and completing necessary administrative tasks.