GARDEN CENTRE MANAGER - OUTDOOR & TEAM LEADERSHIP FOCUS

Location: South London
This is a fast-growing, independent business with a passion for plants, design, and community. Over the last decade, they’ve grown from a single site into a small group of boutique garden and home stores across London. Blending horticultural expertise with lifestyle retail, their spaces are thoughtfully curated and rooted in local communities. Known for their high levels of service, stylish indoor and outdoor product ranges, and growing reputation for plant installations in homes and commercial spaces, they’ve carved out a distinct identity in the market.

• Day-to-day management of the store’s operations and team.
• Take ownership of rotas, staffing levels, performance assessments, and one-to-ones.
• Ensure the store is consistently well-stocked and visually appealing.
• Deliver excellent customer service and motivate the team to do the same.
• Coach and support staff on service and sales skills, product knowledge, and team development.
• Ensure compliance with health & safety standards and processes.
• Oversee stock levels, deliveries, and in-store merchandising - especially around plant deliveries and replenishment.
• Report on performance KPIs and assist with recruitment and onboarding of new team members.