BACKGROUND

Atkins is a long established and leading player in both the farm and garden machinery sectors in Ireland. From our headquarters at Carrigrohane road we operate a significant garden machinery business representing some of the most popular brands in the industry including Husqvarna, Kubota, Honda, Echo and Briggs & Stratton. We offer a complete portfolio including robot mowers, walk behind and ride-on mowers, compact tractors and all types of handheld garden machinery. Arising from the incumbent moving to another role in the company we have a vacancy for a service advisor at the main customer facing service desk in the showroom. This is a busy and central role.

EXPERIENCE & QUALIFICATIONS

• Fluent spoken and written English
• Completed second level education
• Competent PC skills
• Prior experience of a customer facing role an advantage
• A basic mechanical understanding an advantage

JOB PURPOSE

Provide an efficient service desk function to customers and support the efficient operation of the workshop.

KEY RESPONSIBILITIES

• Greet customers and book in workshop job
• Allocate jobs to mechanics
• Invoice completed jobs
• Liaise with mechanics, the service supervisor, the parts dept, drivers and others in the business to ensure smooth passage of work through the workshop and avoid delays
• Help customers unload/load machinery coming in/going out
• Take customers’ phonecalls/whatsapp messages/emails booking in jobs, requesting callouts, enquiring of the status of work, etc.
• Attend to service related complaints (escalate if necessary)
• Call customers for payment for work done offsite and follow up with customers if payment is outstanding
• Maintain the workshop department’s deliveries/collections schedule
• Maintain the jobs board to ensure jobs are processed and closed as required
• Ensure machines in for work are stored/parked tidily
• File completed jobcards, PDI sheets, etc. orderly
• Cashout the workshop till daily
• Cover the sales desk at quiet times and during the lunch rotations