OUR VALUES:

Caring: We genuinely care for people and all the things that matter most in life.
Honesty: We keep things simple and transparent, and we always keep our word.
Endurance: We see things through to completion and ensure that good work lasts.
Job description
Both full-time and part-time roles available.
Job role: Interior Planting Technician
Reporting to: Maintenance Team Leader
Location: Field Based – Yorkshire / North West, England
Salary: Full time –£27,000-£28,000 p/a
Your role.
An exciting opportunity has arisen to become our newest Interior Landscape technician, working on the cutting edge of the most vibrant and prestigious workplaces in the North of England. In this role, you’ll be the face of our business, maintaining our planting schemes and living walls to the highest standard and taking full responsibility for our clients’ satisfaction and perception of our products and services.
You will need to be capable of working in a fast-paced environment, being able to change and adapt to our customers’ needs. The role also requires a forward-thinker who can anticipate a problem before it happens and seamlessly plan to resolve it.
We’re looking for a candidate with a drive to succeed attitude to continually improve customer satisfaction, maximise customer retention and increase profitability.
Your performance will be measured against agreed KPI targets.

KNOWLEDGE, TRAINING, AND EXPERIENCE REQUIRED.

Essential
§ Knowledge/experience within horticulture.
§ Proven high quality customer service skills.
§ IT literate and proficient in all Microsoft Office programs and field service management software.
§ Current and valid UK driving licence.
Desirable
§ Proven knowledge of industry products and equipment.

YOUR CORE RESPONSIBILITIES.

§ Effective installation and maintenance of living and replica plant displays.
§ Production of timely, detailed, and accurate service reports.
§ Understand customer requirements and assist with the decision-making process by making appropriate recommendations.
§ Friendly communication with the client when on-site to build a good rapport.
§ Reporting any issues that may arise when on client sites, including but not exclusively, incomplete work, access restrictions and plant replacements that have not been fulfilled due to a lack of stock.
§ Working to the standards and principles set out in the Customer Standards Manual