As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.
Garnishment and Information Administrator (15-month FIXED-TERM)
Mar 3, 2025
Location(s): Surrey, Vancouver - Lower Mainland
Job Type: (15-month FIXED-TERM)
myWork Options: In-person, Hybrid
Starting Salary Range: $25.12 to -$28.92

ACCOUNTABILITIES

Administration

• Maintain a record of active and expired garnishments.
• Investigate and search banking systems for transaction information to retrieve proper documentation.
• Administer bank drafts, monitor bank accounts, and conduct monthly garnishment reports.
• Monitor bank accounts review, and process affected accounts from monthly garnishment reports.
• Ability to work under specific deadlines, minimizing consequences and penalties for not meeting time requirements. Prioritize accordingly.
• Confirm validity and record all received documents that pertain to garnishments, court and government-related orders, and/or lawyers that request personal banking information, including retail and business lending.
• Investigate and search the banking system for attachable funds and apply member-specific restrictions through the banking system where required.
• Remit funds/bank drafts to the issuing party within established time frames following Coast Capital’s policy and legislative rulings.
• As applicable to satisfy Requirements for Information, retrieve records from off-site storage locations.; search and pull supporting items from IBS, Central 1 (intra check), ORS, Tara and provide documentation to the issuing party within established time frames following CCS policy and legislative requirements (retain copies for CCS).

Change Management

• Keep abreast of government & Central1 policy changes/procedures and technology applicable to the position. Respond positively to changes, challenges and new opportunities. Contribute to the process by assisting others, including branch staff and other departments, at all times. Actively identify areas that may be improved and present ideas. Act as a resource for the development of existing processes and the implementation of new procedures.

Customer Focus

• Provide professional, friendly service to all customers, internal and external. Regularly contact branch staff, partner departments, management and outside agencies to secure and/or provide information. Provide technical support and assistance to all customers. Respond promptly and courteously to all work-related inquiries and problems. Resolve issues to mutual satisfaction, referring others as needed for appropriate assistance.
• Ability to communicate with third parties effectively

Follow Through

• Communicate to the originator of the garnishment order of any action taken.

Industry Awareness

• Work closely with the contact centre, legal department and branches
• Obtain, when necessary, a legal opinion or communicate with Central 1 for difficult or unusual circumstances.

Leadership

• Provide job shadowing/cross-training opportunities to CCS staff to ensure a better understanding of the position and its responsibilities.
• Attend branches to educate and update on garnishment procedures and policy, answer questions, and advise branches on how to respond appropriately when serving garnishments and requirements for information.

Proactive Contact of Customers

• Communicate with the member affected by the garnishment order regarding any action taken and explain effectively the rationale for the actions taken.

Risk Management

• Responsible for maintaining and storing all file information (Garnishment files, Official Drafts, BCSC investigations, Court documents, Requirements for Information, Criminal Court Production Orders, all Branch and ATM film).
• Swear out affidavits regarding any Canadian Revenue Agency Production Orders.
• Represent the Credit Union in court as required for legal procedures involving members and government agencies.
• If discrepancies are recognized within a document, take action and get a legal opinion or have the document revised.

Team Approach

• Support and assist each other within the garnishment department
• Coordinate with credit solutions officers regarding files with credit exposure that may become a credit union risk.
• Support the branches and admin services by being a resource regarding garnishments and payment requirements. Contact & work with branches to resolve issues that come to our attention due to our working on account (e.g. incorrect use of account, incorrect or incomplete documentation, etc.)
• Support the branches, contact centre and admin services by tracking garnishments through CRM.

SKILLS AND QUALIFICATIONS

• Minimum 1 – 3 Years of Job-Related Experience
• A minimum of 2 years of experience within the financial industry, acquiring product knowledge (preferably FSR-like knowledge), is required.
• A minimum of 1 year of experience working within regulatory requirements is mandatory, i.e., garnishing orders before and after judgment, Canadian Revenue Agency (CRA) requirements to pay, CRA requirements for information, family maintenance enforcement, etc. Prior knowledge and experience of PIPA and PIPEDA are preferred. The incumbent in this position requires the disposition of dealing with outside agencies such as the Canada Revenue Agency, Ministry of Finance, Law Courts, Family Maintenance Enforcement, lawyers and members.
• High School Diploma plus some additional post-secondary courses.
• Expert knowledge of banking systems (T24/SAM) and familiarity with both IBS Native
• Good knowledge of federal and provincial law governs how to proceed with or process regulatory requirements. Understand and apply such laws in their current form or with any future changes.
• Experience with Excel spreadsheets and Word
• Basic knowledge of Loan Applications system
• Advanced knowledge of CCS products, services and policies.
• Strong problem-solving abilites
• Advanced knowledge of banking products, systems and procedures

The Garnishment and Information Administrator is accountable for the effective control of all Requirements to Pay, Requirements for Information and Production Orders from the Canada Revenue Agency; Legal Garnishing Orders, Provincial Demand Notices, Requirements-for-Information orders from the Provincial Government; Ministry of Human Resources bank confirmations; Notice of Seizures from Provincial and Federal Courts and Lawyers requesting information relating to Family Law by complying with internal policy and Provincial and/or Federal Government Legislation in a time-sensitive manner. Protect Coast Capital from liability associated with our members’ privacy and interests through a high level of member service and by utilizing their strong understanding of Coast Capital’s systems, products, and current privacy and disclosure laws and policies.