ROLE OVERVIEW:

This role will lead and support heating-related projects across our housing association contracts and our private customer database. The role involves hands-on operational tasks including servicing and response maintenance of the heating systems as well as providing support to other engineers, conducting post-inspections and ensuring all works meet regulatory and quality standards.
Reports to: Contracts Manager
Direct Reports: N/A

ROLES & RESPONSIBILITIES:

· Provide advice and guidance to engineers
· Complete compliance checks
· Resolve complaints and issues with tenants as they arise
· Carry out technical inspections
· Complete quality control checks
· Complete response/servicing jobs when issued
· Attend ongoing problem dwellings to resolve issues as quickly as possible
· Build and maintain relationships with the client on site
· Any other duties deemed necessary by management