Gate Guard/Customer Service Attendant 2026 at Douglas Aquatics

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Gate Management, Conflict Resolution, Professional Conduct, Punctuality, Safety Awareness, Cash Handling, Cleanliness, Guest Registration, Pool Rules Enforcement

Industry

Description

Description A Douglas Aquatics, Inc. Gate Guard/Customer Service Attendant is responsible for managing and executing the gate procedures for a facility. Strict adherence to the facility’s gate procedures is a requirement. The gate guard performs their job duties in a courteous and professional manner. Scope: Enforce gate procedures while providing the facility patrons with exemplary customer service. Chain of Command: The gate guard will report directly to the pool facility manager on duty and zone supervisor. Authority: The gate guard is delegated sufficient authority to manage the gate procedures established by the pool facility. Stop any process or activity that is unsafe or represents a safety hazard until either the condition is corrected or the coordinator, zone supervisor, or pool manager gives approval for the activity to resume. Good Performance: Good performance will be judged by the following criteria: Maintains a professional image of Douglas Aquatics, Inc. at all times Ability to manage the gate procedures Exhibits excellent customer service Is punctual and works all scheduled shifts Ensure a safe, clean, family environment Requirements To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations will be made to enable those with disabilities. You must: Be at least 18 years of age or at the discretion of a coordinator Wear the Douglas Aquatics, Inc. uniform Be punctual when reporting to a shift and work the entire scheduled shift Conduct oneself professionally both in manner and appearance Provide excellent customer service Manage the pool facility entrance/exit gate Follow the facility’s gate procedures by ensuring proper sign-in and guest registration Collect and be responsible for guest and pool pass monies, where applicable Have knowledge of and enforce pool rules, where applicable Be capable of handling conflict respectfully and calmly Address patron issues and/or concerns by communicating with the pool manager and zone supervisor, or present the patron with a Comment Form Keep the gate area and sign-in table clean and professional Keep patron information regarding membership confidential from other patrons and lifeguards Physical Demands: Able to sit and/or stand up to 12 hours for a shift Able to work outdoors in hot summer temperatures

Responsibilities

The Gate Guard/Customer Service Attendant is responsible for managing gate procedures and ensuring a safe environment for facility patrons. They must provide exemplary customer service while adhering to facility rules and regulations.