Gate Staff at Ravinia Festival Association

Highland Park, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

15.25

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Ticket Scanning, Policy Enforcement, Problem-Solving, Coordination, Detail-Oriented, Listening

Industry

Music

Description

Position Title: Gate Staff Department: Guest Experience Reports To: Ryan Pena Range: $15.25/hr, non-exempt Company Description At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world. Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more. Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians. Our 36-acre park is home to North America’s longest-running outdoor music festival and its most artistically diverse. Over 100 different events, featuring a mix of classical, rock, pop, jazz, R&B, indie, and country performers, make up a typical summer season across our open-air and indoor stages, including the annual residency of the Chicago Symphony Orchestra. ---------------------------------------- Job Description: The Ravinia Gate Staff handles all entry into the park, scanning tickets and passes while enforcing Ravinia’s entry policies and upholding Ravinia’s core values. This position requires excellent guest service and communication skills. The Ravinia Gate Staff is a part-time seasonal position, averaging 12 - 15 hours per week. Afternoon, evening, and weekend hours are required. Weekly hours and shift times will vary depending on the concert schedule. The Ravinia season begins early July and runs through mid-September. This position pays $15.25 an hour, non-negotiable. ---------------------------------------- GENERAL RESPONSIBILITIES * Scan tickets and passes for admission * Create a warm and welcoming environment * Provide excellent guest service * Enforce park entry rules and policies * Assist patrons with any questions or concerns JOB QUALIFICATIONS * Background check is required * Applicants must be at least 16 years of age * Excellent guest service skills * Strong communication and problem-solving skills * Flexible schedule that includes afternoon and evening hours on weekdays and weekends * Able to be polite and respectful while maintaining composure under any circumstances * Coordinate well with others * Detail-oriented and accurate * Excellent listening skills Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. ---------------------------------------- WORK ENVIRONMENT Ravinia is an outdoor, rain or shine venue. Applicants must be able to work outdoors in a fast-paced environment with a high degree of accuracy and attention to detail. Expect to be standing for extended periods. All staff are required to wear a Ravinia uniform. ADDITIONAL INFORMATION Priority in hiring is given to applicants who are available to work the entire season. Applicants must be at least 16 years of age to be considered. Early applicants are encouraged and appreciated. Interviews will be conducted until all positions are filled. Due to the high number of applications we may not be able to contact all applicants directly. If you do not hear from us, unfortunately, we do not have a position for you this season and we encourage you to apply again next year. BENEFITS: Eligible for the Illinois Paid Leave plan RAVINIA IS AN EQUAL OPPORTUNITY EMPLOYER As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply. All your information will be kept confidential in accordance with EEO guidelines.

Responsibilities

The Gate Staff is responsible for managing all park entry, which includes scanning tickets and passes while strictly enforcing Ravinia's established entry policies and upholding organizational core values. This role requires creating a warm and welcoming environment and assisting patrons with any questions or concerns.