LOOKING FOR A CAREER THAT CAN TAKE YOU PLACES?

We are seeking a XXX to join our Southeastern station team based at XXX.
2025 is the 200th anniversary of the first-ever passenger rail journey, so we’re celebrating our proud history and our bright future.

THE EXPERIENCE YOU’LL NEED

To be considered you will need to demonstrate:

• a passion for making every passenger journey the best it can be
• excellent people and communication skills
• some customer service experience
• a proactive and positive attitude
• the ability to work well in a team
• the ability to handle challenging situations well.

Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.

OTHER THINGS TO KNOW

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
We are seeking proactive people who express enthusiasm in improving our passengers’ experience. Your day to day duties may include dispatching trains, protecting company revenue through checking tickets, operating the automatic gates, helping passengers including those who may require extra assistance and ensuring the platforms and station are a clean and safe environment whilst maintaining a visible presence.
This customer facing role involves all aspects of customer service, providing real time information, dealing with difficult conversations and complaints, pro-actively assisting passengers and ensuring all cleaning duties are completed in a thorough manner.

Depending on your role, you may spend your time:

• making sure trains are dispatched safely and on time from our platforms
• inspecting tickets and helping passengers get through our gatelines
• cleaning and tidying our stations
• answering passenger questions and helping them get where they need to be
• dealing with lost property
• conducting regular safety and security checks.