Gaucho Server - Flame at Citizen Potawatomi Nation

Shawnee, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

9.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Meat Carving, Food Safety, Communication Skills, Customer Satisfaction, Food Preparation, Knife Handling, Organization, Problem Solving, Teamwork, Attention to Detail, Time Management, Presentation Skills, Safety Standards, Food Quality Control, Menu Knowledge

Industry

Government Administration

Description

Description JOB TITLE: Flame Gaucho Meat Carver ORGANIZATIONAL UNIT: Grand Casino Hotel & Resort SUPERVISOR: General Manager of Flame FLSA: Non-Exempt Salary Range: $9.00 + tips FUNCTIONS STATEMENT: • As a Flame Gaucho Meat Carver, you will play a pivotal role in creating authentic Brazilian steakhouse experience. Gaucho Meat Carver’s ensure exemplary guest service by providing a full knowledge of cuts of meats table side and what is available on the salad area as well. MAJOR DUTIES: • Carving and serving tableside freshly prepared cuts of meats for the guest according to established standards. • Maintaining positive guest satisfaction by answering questions, accommodating special request. • Cleaning, organizing and restocking product/equipment at the end of the shift. • Following established safety standards using safe food handling guidelines and maintains clean work area. • Complete opening and closing checklists. • Refer to Daily Prep List at the start of each shift for assigned duties. • Assumes 100% responsibility for quality of products served. • Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period. • Understands and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures. • Handles, stores and rotates all products properly. • Attends all scheduled employee meetings and brings suggestions for improvement. • Promptly reports equipment and food quality problems to management staff. • Inform Management immediately of product shortages. • Uses our Standard Recipe Book for preparing all products. Do not rely on the memory of yourself or other employees. • Performs other duties in the areas of food service including expo or other service assistance. • Performs other related duties as assigned by the Culinary Chefs or manager-on-duty during on or off periods as needed. • Accurately taking food order. • Explaining and describing menu items to customers. • Describing preparation methods of special menu items. • Professional appearance (well-groomed). NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position. FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION • Knowledge of Public Health prescribed hand-washing techniques. • Knowledge of food, air and cleaning cloth borne microbes, germs and bacteria. • Knowledge of minimum internal temperature for a variety of cooked foods. • Knowledge of presentation and garnish requirements for each dish. • Knowledge of broiling, frying, sautéing, boiling, steaming and other cooking methods as required for each variety of dish or food being ordered. • Knowledge of safety standards as prescribed by the Office of Safety, Health and Occupations Administration (OSHA). • Knowledge of waste, labor/cost, benefit principles regarding food and supplies. • Knowledge of traditional and contemporary methods of preparing and presenting local, regional, national and international styles of food dishes. • Knowledge of courteous, appropriate and inappropriate greeting techniques. • Knowledge of infection control factors, i.e. unsanitary cleaning cloths, and personal apparel, sterilization techniques of glasses, dishes and utensils. FACTOR 2: SUPERVISORY CONTROLS • Incumbent is under the very general supervision of the Tournant Chef, Sous Chef, Executive Chef, Venue FOH Manager • Completed assignments are reviewed to determine that objectives have been met and are in compliance with established standard operating procedures. • The supervisor assigns work, advises on changes in procedures and is available in the immediate area for assistance when required. • Routine work is performed independently following set procedures. • The work is reviewed for accuracy through spot checks, through complaints from customers and through observation of the employee at work. • When instructions do not apply, the problem is referred to the supervisor. • These guidelines are generally applicable, but the employee makes adaptations in dealing with problems and unusual situations. FACTOR 3: GUIDELINES • Written and oral guides provide specific instructions for doing the work. • These guidelines are generally applicable, but the employee makes adaptations in dealing with problems and unusual situations. FACTOR 4: COMPLEXITY • The complexity level ranges from a medium level to intensive complex situations often created by communication errors of other parties, i.e. waitresses. FACTOR 5: SCOPE AND EFFECT • The primary purpose of the work is to provide high quality food dishes that meet the expectation of the customer. • This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur. FACTOR 6: PERSONAL CONTACTS • Unlike the chefs in the main kitchen, contacts are on a face-to-face basis with guests and customers from all points on a national and international basis. FACTOR 7: PURPOSE OF CONTACTS • The purpose of the contacts is to create a satisfied customer so as to encourage a high rate of customer returns. FACTOR 8: PHYSICAL DEMANDS • Standing for long periods of time. • Occasional bending, stooping, kneeling, repetitive motions, intelligible speech, hearing and visual acuity. • Frequent lifting up to 50 lbs. FACTOR 9: WORK ENVIRONMENT • Normal restaurant environment. MINIMUM QUALIFICATIONS FOR CONSIDERATION: • Legally able to work in the United States • Must have a High School diploma or GED equivalent. • Two years of previous food and beverage, customer service and knife handling are required. • Excellent communication skills • Able to work weekends, nights, and holidays. • Must be able to communicate clearly with managers and kitchen personnel. • Be able to reach, bend, stoop and frequently lift up to 50 pounds. • Be able to work in a standing position for long periods of time (up to 5 hours). • Maintain professional appearance. • Ability to pass a thorough background-check as prescribed by CPN Gaming Commission.

Responsibilities

As a Flame Gaucho Meat Carver, you will carve and serve freshly prepared cuts of meat tableside while ensuring exemplary guest service. You will also maintain cleanliness and organization in the work area and comply with food safety standards.