GB Quality Analyst at Manulife

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Analysis, Problem Solving, Verbal Communication, Written Communication, Attention To Detail, Multitasking, Organizational Skills, Time Management, MS Outlook, MS Excel, MS PowerPoint, SharePoint, Quality Reporting Tools

Industry

Insurance

Description

Position Responsibilities: Evaluate processed transactions within a defined sample size and turnaround time, ensuring compliance with both existing and newly introduced process and product guidelines. Thoroughly review and assess disputes submitted by processors or stakeholders by validating supporting documentation and comparing it against original audit findings. Partner with operations teams to ensure timely and effective implementation of remediation strategies addressing identified quality issues. Identify opportunities for process enhancement and actively support the development and implementation of improvement initiatives. Provide clear feedback and direction to teams regarding proper processing guidelines, highlighting associated risks including tax, legal, and compliance considerations. Maintain and update quality-related documentation to reflect current standards and procedures. Ensure all quality control procedures are consistently updated, documented, and aligned with organizational standards Required Qualifications: Minimum of one year tenure at the current level Consistently meets job expectations and passes all performance metrics for the past six months Demonstrates business acumen and expertise in current team’s transaction processes Has mastered at least 50% of the work types within the supported business unit No recorded privacy breach incidents in the last six months No disciplinary actions within the last 12 months Maintains an average unscheduled leave utilization of less than 2% over the past six months Not currently under any Performance Improvement Plan (PIP) Soft Skills: Strong problem-solving capabilities Excellent verbal and written communication skills High attention to detail and accuracy Ability to multitask effectively Strong organizational and time management skills Adaptability to dynamic environments and ability to work independently under tight deadlines Technical Skills: ·Proficiency in MS Outlook, MS Excel, and MS PowerPoint Basic knowledge of SharePoint Familiarity with processing-related applications Working knowledge of quality reporting tools When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.

Responsibilities

Evaluate processed transactions for compliance with guidelines and assess disputes by validating supporting documentation. Partner with operations teams to implement remediation strategies and identify opportunities for process enhancement.