GBS Consulting Senior Manager at Pwc UK

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GBS Strategy, GBS Operating Model, GBS Service Delivery Model, Shared Services, Outsourcing, GBS Processes, GBS Policies, GBS Technology, Process Re-engineering, Organisational Design, Technology Enablement, Vendor Management, Financial Management, Business Development, Agentic Solutions, Risk Management

Industry

Accounting

Description

Your Opportunity PwC’s Consulting Advisory unites 125,000+ consultants with expertise in industry, strategy, talent, analytics, and technology across 130+ countries. We deliver tailored, data-driven solutions that help clients achieve strategic goals, drive organisational transformation, and improve structures, workforce, technology, and operations for lasting impact. With the rise of Generative and Agentic AI, PwC leads in helping organisations unlock new opportunities in Global Business Services, delivering complex GBS programmes across industries. We are recruiting for a Senior Manager focused on GBS – the delivery of GBS Transformation programmes, development of our GBS Agentic capabilities and pursuit of GBS business development opportunities. You will have a breadth of experience in a number of the following areas: GBS Strategy, GBS Operating Model, GBS Service Delivery Model, Shared Services, Outsourcing, GBS Processes and Policies, GBS Technology, experience of working with a wide range of people in a commercial environment and a working knowledge of a wide range of GBS issues and trends. What your day will look like: Proactively manage and lead a portfolio of Global Business Services (GBS) and Shared Service Centre (SSC) client engagements, reporting to Directors and Partners. Lead the design, assessment, and optimisation of GBS operating models across corporate and public sector clients, and functions such as HR, Finance, Procurement, IT and beyond, focusing on service delivery models and governance frameworks. Manage and deliver end-to-end GBS transformation projects, including process re-engineering, organisational design, technology enablement, implementation, transition, and vendor management. Lead the financial management of GBS client programmes, driving budget planning, cost optimisation, and value realisation. Develop and implement strategies to address complex operational and technical challenges in GBS environments, working collaboratively with client leadership teams, including C-suite executives, to articulate the GBS value proposition. Partner with programme directors, heads of GBS, and C-suite stakeholders to develop business cases, conduct assessments, perform option modelling, and support strategic decision-making. Drive business development initiatives by identifying opportunities for GBS programme and scope expansion, supporting proposal development, and contributing to revenue growth plans within existing and new client portfolios. Collaborate with agentic partners, ecosystems and internal teams to design, build, and implement Agentic solutions that enhance GBS service delivery and client value. Work closely with internal risk and legal teams to ensure compliance in the contracting and delivery of GBS programmes, mitigating risks and safeguarding governance standards. Build, mentor, and lead multidisciplinary project teams with expertise in GBS functional areas, ensuring delivery of high-quality outcomes, risk management, and alignment with PwC’s methodologies and standards. This role is for you if: Experienced GBS professional at Senior Manager level or equivalent, with strong consulting background delivering end-to-end GBS and Shared Services transformations across corporate and public sectors. Skilled in managing complex multinational engagements, leading diverse teams, and driving operational, technology-enabled GBS solutions including process redesign, implementation, and transition and optimisation. Deep expertise and track record taking a client through GBS strategy, operating model design, outsourcing, business case development, option modelling, and deployment of Agentic and automation technologies. Proven ability to partner with programme directors, heads of GBS, and C-suite stakeholders to articulate value, manage budgets, mitigate risk, and navigate complex organisational environments. Passionate about leveraging digital, AI, and automation to transform GBS capabilities and deliver client value. Commercially astute with strong financial, risk, compliance, and contract management skills within large GBS programmes. Trusted advisor and effective communicator, able to influence and build relationships across all organisational levels, including senior executives and external partners. Why PwC? Joining PwC means becoming part of a truly global team that values innovation, leadership, and quality in everything we do. You’ll have access to cutting-edge tools and development opportunities to grow your expertise and advance your career in one of the world’s leading HR transformation practices. Ready to help organisations transform their business and build the future of GBS? Join us and make an impact that matters

Responsibilities

The Senior Manager will proactively lead a portfolio of Global Business Services (GBS) and Shared Service Centre (SSC) client engagements, focusing on designing, assessing, and optimizing GBS operating models across various corporate and public sector functions. Responsibilities also include managing end-to-end transformation projects, leading financial management, developing strategies for operational challenges, and driving business development initiatives.