GBS Healthcare Recovery Advocates at UPS

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Shipment Recovery, Escalation Management, Analytical Skills, Multi-tasking, Oral Communication, Written Communication, Presentation Skills, Policy Execution

Industry

Truck Transportation

Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Description GBS Healthcare Recovery Advocates (HRA) are mainly responsible for customer shipment recovery & escalations. They serve as the direct communication channel for both Premier customers customer and Operations to design a resolution that will tailor fit the customer’s needs. What You’ll Do Execute Premier Recovery Support processes using UPMA and other internal UPS systems like ISPS, CEC, Express Critical website, Transportation Management Systems Collaborates with our Operations Partners, IEs, Sales Representative for the successful handling of Premier accounts globally including AMEA regions UPS Healthcare leverages the use of the Command Center, a globally positioned team that UPS® Premier packages 24/7 and intervenes when shipments need attention. Generate Express Critical orders to schedule same day deliveries Add exception scans into UPMA to communicate with Operations Follow Special Handling Instructions in the customer’s SOP to initiate Premier recovery solutions Coordinate with the operations to initiate the recovery solutions to the customers such as: Refrigerating or replenishing dry ice for temperature sensitive shipments Attempting a same-day delivery via Express Critical Delivering on Saturday so that the shipment is not held over the weekend Upgrading delayed critical shipments to the next flight out Re-routing the shipment to an alternate address Returning a shipment to the shipper before the first delivery attempt Holding a shipment for pickup by the receiver Your Skills & Requirements Education: Preferably Bachelor’s Degree Skills, Knowledge, & Abilities: Must be able to demonstrate oral, written, presentation, and analytical skills. Ability to multi-task and meet critical deadlines. Ability to understand and execute policies and procedures. Preferably International skill certified. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Responsibilities

Responsible for managing customer shipment recovery and escalations for Premier healthcare accounts. Coordinates with operations and global partners to design and execute tailored resolution strategies for critical shipments.