Job Type: Permanent
Work Model: Remote
Reference code: 130124
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

• Bachelor’s Degree in engineering / Computer Science or related technical field
• 6 + years of professional experience
• Must have experience in CCaaS or Contact Center as a Service
• Work Experience in Genesys Pure Connect Platform and/or Genesys PureCloud Platform
• Hands on experience in complete Software Development Life Cycle including Requirement Analysis, System Study, Detail Design
• Document, Code Development, Testing and Project Management.
• Maturity to interface with Senior Leaders in the firm for deployment of our solutions.
• Ability to represent GCC at Technology war rooms when there are outages
• Able to proactively identify issues, underlying problems, magnitude of situations and identify potential solutions.
• Able to work cross-functionally and to manage multiple competing tasks in a fast-paced environment
• Excellent communicator in both written and in-person collaborations
• Strong ability to coach team members, helping them improve their skills and grow their careers

PREFERRED SKILLS

• Experience deploying vendor/custom technology products
• Experience in Genesys Pure Connect /PureCloud suite of products (Inbound, outbound, Routing, Multimedia & Reporting).
• Implemented Contact Center Technologies - enhancement, upgrade and product development projects.
• Operations management experience

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.