JOB DESCRIPTION:

London - UK
Location: EMEA
Job Title: GCIB KYC Onboarding Specialist (up to AVP)
Corporate Title: Up to AVP
Location: London

ROLE DESCRIPTION:

The GCIB KYC Onboarding Specialist (KOS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for KYC Onboarding in a timely manner in order to meet new business deadlines.

RESPONSIBILITIES:

• Work with Bankers, Ops and relevant parties to determine requirements for a given client’s onboarding
• Outreach to clients requesting and collecting KYC documentation
• Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions
• Assist in tracking all KYC Onboarding related populations in partnership with coverage team
• For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines
• Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
• Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
• Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes
• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps
• Raise process issues and improvements that collectively help our clients
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, cross regional teams and other groups as needed
• Ensure timely collection of client required documentation, including follow up where needed
• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
• Ensure performance metrics are met and any exceptions are resolved within required timeframes
• Master customer due diligence (CDD) requirements and guide clients as needed to comply
• Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
• Embrace a collaborative and output oriented culture