Job Description
About the role
Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve.
We are the key link between NIQ and our clients - manufacturers from FMCG industry. Our service and delivery is the reason clients will continue to invest in our products and service.
As CS Consultant, you will oversee the cooperation with top FMCG Clients with the aim to move it to the more strategic level. The aim of the role is to develop and maintain strong partnerships with strategic Clients to drive their satisfaction and inspire them. You can expect the job to be focused in on Client consulting, minor part could be delivering analytical insights as well. These will involve regular meetings with the clients, leading discussions to understand their needs, presenting to C-Level stakeholders, showing strategic directions. Internally, the role requires close cooperation with both analytical and sales teams as well as Client Ops. Although you will not have sales responsibilities, you will have an indirect impact on the sales results via generating qualified sales leads.

Responsibilities:

• Maintain & enhance existing customer relationships and build strong partnership with the Clients
• Help Clients make winning decisions with the world-class service experience
• Understand Clients and define solution with stakeholders
• Know and understand the business needs of your Clients and conduct strategic workshops that generate added value and opportunities
• Support of budget attainment, close coordination with Sales team on sales opportunities
• Continuously expand knowledge of business topics, markets and NielsenIQ products
• Use deep industry, customer and product knowledge to increase client ROI
• Analyze and interpret sales data to answer specific Client business questions and deliver value to the Clients via actionable and concrete recommendations
• Lead Client meetings and presentations
• Drive adoption of NIQ tools & capabilities

QUALIFICATIONS:

• 2-3 years of experience that combines client-facing and analytical roles (areas such as account management, category management, trade marketing, client consulting or similar)
• Experience within the FMCG industry is preferred
• Proven ability to build strong partnerships with the clients
• Client-centric approach and high-level of client service skills
• Distinctive industry expertise regarding trends, environment categories, etc.
• Strong presentation skills
• Strong analytical mind and excellent numerical skills;
• Very good knowledge of Microsoft Excel, PowerPoint
• Very good written and spoken communication skills in English, fluent in Czech (or Slovak)
• Ability to work both independently and as an enthusiastic team player
• Comfortable working in a virtual environment
  Additional Information

• Maintain & enhance existing customer relationships and build strong partnership with the Clients
• Help Clients make winning decisions with the world-class service experience
• Understand Clients and define solution with stakeholders
• Know and understand the business needs of your Clients and conduct strategic workshops that generate added value and opportunities
• Support of budget attainment, close coordination with Sales team on sales opportunities
• Continuously expand knowledge of business topics, markets and NielsenIQ products
• Use deep industry, customer and product knowledge to increase client ROI
• Analyze and interpret sales data to answer specific Client business questions and deliver value to the Clients via actionable and concrete recommendations
• Lead Client meetings and presentations
• Drive adoption of NIQ tools & capabilitie