Location: The Citadel, Tredegar, NP22 3QL
Hours: Full time, 35 hours per week. Weekend and evening work required, as needed
Salary: £22,932.00 per annum
Contract: FTC 31st March 2026

ABOUT GDAS

The Gwent Drug and Alcohol service provides support to individuals and families affected by substance use across all 5 local authorities. As part of our service re-launch, we are recruiting for new roles across the service that align with the vision of the Gwent APB Substance Misuse Commissioning Team.
We are seeking empathic and dedicated individuals with experiences from a range of sectors to join us in establishing a new, innovative drug and alcohol treatment service. We welcome people with experience of working not just in substance misuse - but in housing, mental health, primary care, secondary care, youth services, probation and other sectors that have transferable skills. We welcome individuals with their own lived experience of drug and alcohol use and/or mental health and from those who have supported others with lived experience.

ROLE PURPOSE

· Provide a quality experience for service users accessing GDAS buildings/services by offering responsive and welcoming assistance
· Support the smooth running of assigned base(s) by supporting logistics/operations and providing facility and office management duties.

MAIN DUTIES & RESPONSIBILITIES:

Reception and First Point of Contact duties:
· Meet and greet service users attending GDAS buildings, providing a warm and welcoming environment.
· Assist in the handling and processing of all enquiries and referrals via the Single Point of Contact phone line and email address. This includes taking referrals, screening, completing and processing referral paperwork, and booking service users into Initial Assessment appointments or signposting through the pathway as required.
· Ensure that telephone calls from outside agencies, service users and internal staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
· Ensure reception duties are covered in periods of planned absence from the building.
· Deliver Needle Exchange and support in monitoring stock levels.
· Take prompt action in response to any drug alert bulletins that may be received from time to time.
Support in the operations and management of GDAS buildings and resources
· Under the guidance of the Team Leader/Service Manager ensure that any issues identified with the building are reported and managed appropriately.
· Monitoring and order office stationery and medical supplies.
· Carry out building health and safety checks and risk assessments.
· Conduct buildings inductions for new starters.
· Monitor and co-ordinate key-holder resources and responsibilities.
· Ensure that the building is kept in good order.
· Support the service manager in maintaining systems for invoices.
· Maintain petty cash systems.
administrative / office duties:
· Distribute incoming/outgoing mail as required.
· Attend and minute relevant meetings and forums as requested.
· Manage an effective filing and archiving system to ensure that all documents are kept in an orderly manner and undertake filing and archiving.
· Ensure that admin, record-keeping and communication within the project are maintained.
· Assist in the servicing and maintenance of office equipment (e.g. fax machine, photo-copier).
· Photocopying as required, collating, laminating and binding of report documents when necessary.
· Liaise with GDAS central team
Data recording and reporting:
· Participate in service audits or and data collection.
· Oversee data entry on case management systems by keeping the Service Manager and Data quality manager abreast of data issues.
· Preparation, collation and entry of statistical data.
· Preparation of data and/or creation of data reports as required.
· Update case notes regarding appointments and messages.
Support for the Staff Teams:
· Book appointments for the community service team.
· Be responsible for appointment letters for the community service team.
· Support the community service team preparing new files.
· Support the community service team in managing their diaries.
· Co-ordinate room bookings for training and meetings as required.
Other
· Ensure sound joint working practice to deliver an integrated holistic care pathway by working as required with other GDAS disciplines and teams.
· Communicate host organisation and GDAS vision and deliver upon mission, corporate strategy and business plans.
· Ensure sound joint working practice to deliver an integrated holistic care pathway by working as required with other GDAS disciplines and teams.
· Take up arrangements for support and participate in all relevant internal meetings.
· Undertake other reasonable duties as requested but which may not be specified within the job description.
Job Type: Full-time
Pay: £22,932.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In perso