Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
Our team is composed of passionate, unique, and goal-oriented individuals who are encouraged to bring their one-of-a-kind skill set to work every day. You will be an active member of a growing team that works cross-functionally with many other departments including Ecommerce, Distribution & Shipping, Stores, and Social Media to name a few. This role is responsible for all one-on-one interactions that take place across our communication channels (phones, email & live chat) and actively contributes to the overall experience of our guests. You will be responsible for delivering a cohesive and wow guest experience.
The GEC is the heart of all lululemon communication. It is the place where we interact with our guests, stores, and internal departments. You will be part of a dynamic team at lululemon whose opportunities for both personal and professional development are limitless!

WHAT WE ARE LOOKING FOR:

This role has become available to support our guests during our holiday season. We are looking for individuals who can commit to working a minimum of 2 days a week between the hours of 8:45am-5pm (Melbourne time) Monday - Saturday. Individuals can be located anywhere in Australia, as long as they can align with Melbourne time zone.
Successful candidates must be available Monday - Friday between the 13th October 2025 - 24th October 2025 for online training.
This role is a 3 month casual contract from the 13th October - 18th January with the opportunity to extend. All candidates will be notified of ongoing employment in early January.

QUALIFICATIONS:

• Extraordinary guest interaction top of mind
• Passion for and involvement in yoga and/or other fitness, health, or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in the community
• Strong problem-solving skills
• Upbeat, optimistic, passionate, friendly, self motivated and authentic
• Amazing organizational and time-management skills
• Innovative and insightful around their responsibilities and how to improve them
• Customer service experience is an asset
• Store experience is an asset
• 16-40 hours per week

Please refer the Job description for details