GenAI consultant at UNHCR, the UN Refugee Agency

Tehran, Tehran Province, Iran -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Python, SQL, AI Applications, Natural Language Processing, Farsi, Dari, Speech-To-Text, Text-To-Speech, Conversational AI, Risk Assessment, Project Management, Stakeholder Engagement, Monitoring And Evaluation, Data Protection, Quality Assurance, Ethical AI

Industry

International Affairs

Description

Deadline for Applications January 3, 2026 Hardship Level (not applicable for home-based) B Family Type (not applicable for home-based) Family Staff Member / Affiliate Type CONS Local Target Start Date 2026-02-01 Terms of Reference General Background of Project or Assignment, Operational Context: The Islamic Republic of Iran is one of the largest refugee hosting countries in the world, hosting around 2.8 million refugees and persons in need of international protection. UNHCR Iran operates a Helpline to provide information, counselling, and support to forcibly displaced people (FDSPs). With the increasing use of artificial intelligence (AI) and natural language processing tools, there is an opportunity to enhance CwC activities and providing immediate responses to FDSPs or redirect their queries to staff member. To support this initiative, UNHCR Iran is seeking a GenAI individual consultant to assist in piloting and validating AI-enabled solutions for the Helpline. The GenAI consultant will support the Helpline team in testing and applying generative AI solutions, focusing on data mapping, transcription, validation of AI outputs, and quality assurance. The individual consultant will help ensure that new technologies are used responsibly, effectively, and in line with data protection standards. In close coordination with the MFT, the GenAI consultant will: •Develop project ToR for the helpline AI project based on the innovation submission. •Manage the project management and ensure it is executed with high standard and meeting the deadline. •Advise, guide, and follow up on M&E by identify indicators, milestones, expected deliverables and delivery date. •Ensure the training data meets the requirements to operate the AI model and in line with international standards. •Ensure compliance with UNHCR data protection principles throughout the project. •Regular meetings with UNHCR MFT and the implementing contractor across the project lifecycle. •Manage the deviation with implementing contractor and UNHCR. •Adherence to data governance. •Develop regular reports updating on the progress in line with the implementation timeline. Ensure the solution should be compatible with the UNHCR helpline infrastructure. Field of expertise, competencies: Required/mandatory: •Strong coding capabilities in Python and SQL for data science and AI model development. Demonstrated experience in: •AI applications in humanitarian contexts and the Iranian market. •Natural Language Processing (NLP) in Farsi and/or Dari, including speech-to-text, text-to-speech, and conversational AI systems. •Retrieval-Augmented Generation (RAG) techniques. •Ethical, responsible, explainable, and interpretable AI practices. •Risk assessment and mitigation strategies for AI systems. •Experience in validating AI outputs against international standards and benchmarks. •Strong communication and stakeholder engagement skills, including the ability to work with both technical and non-technical audiences. •Proven project management experience with clear methodologies and tools. •Expertise in developing and applying M&E frameworks specific to AI systems. Proficiency in English and Farsi (written and spoken) across the proposed team. Minimum years of work experience (NOTE: candidates with less years of experience cannot be short-listed or recommended): 3 years of relevant work experience Standard Job Description Required Languages , , Desired Languages , , Additional Qualifications Skills Education Certifications Work Experience Other information NAThis position doesn't require a functional clearance Remote No Important notice: Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training). Read about how to avoid scams and fraudulent job offers. Please note that applications are only accepted via the UNHCR online recruitment platform. CVs and/or application requests sent via email will not be answered, reviewed nor considered. For external applicants: We would like to call your attention on the eligibility of International Professional (P) category: According to our Recruitment and Assignments Policy, P staff members will not normally serve in the country of their nationality, and the first regular appointment in the P category must be outside the staff member's country of nationality. In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of. In case of technical difficulties when applying, external applicants (not current UNHCR workforce members) can write to recruitmentcase@unhcr.org. For former UNHCR Colleagues: Former UNHCR employees who are on mandatory break-in service or have separated from UNHCR after 1 October 2022 should create an account through this platform. Once you fill in your basic personal information (employee ID, birth date, name, email address), Workday will identify you as prior personnel and merge your employee account with your external applicant account. The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide. Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact. Why a career with UNHCR? Our dedicated staff work to protect and assist people fleeing conflict and persecution at a time when global forced displacement is at a record high. Our colleagues bring a wide range of specialized skills, including expertise in legal protection, administration, community services, public affairs, health and other disciplines. Disability inclusion If you are a person with a disability and you expect you may face challenges during the recruitment process, you can indicate it in your application form. There are options to select any health conditions you may have and outline any necessary adjustments related to disabilities during the recruitment phases. Providing this information is optional. It will be treated as strictly confidential and used only for the purpose of finding out how to better assist you during the recruitment process. Adjustments for candidates with disabilities will be provided as best as possible and as needed upon request. All candidates will be assessed based on meeting the requirements for each vacancy in relation to experience, skills, and education.

Responsibilities

The GenAI consultant will assist in piloting and validating AI-enabled solutions for the Helpline, focusing on data mapping, transcription, validation of AI outputs, and quality assurance. They will also manage project execution, ensure compliance with data protection principles, and develop regular progress reports.