QUALIFICATIONS & SKILLS

• Japanese language skills are desirable for this role.
• Knowledge of SAP/R2 (accounting interface) desirable.
• Ability to work without direct supervision. Possesses excellent organisational skills and ability to keep to deadlines without reminder.
• Ability to multitask and work with a high degree of accuracy.
• Excellent communication skills, both written and oral, in English with a polite and friendly manner, able to communicate at all levels.
• Intermediate level of proficiency in MS Office, in particular Word, Excel and PowerPoint.

• Responsible for planning and improving the future IT infrastructure within EMEA.
• Managing the IT environment and IT related equipment within EMEA.
• Liaising with Headquarters IT staff for troubleshooting and project work within EMEA.
• Management of mobile, SIM and copier contracts with suppliers.
• Troubleshooting of IT equipment (network equipment, terminals, printers, etc. throughout EMEA.
• Maintenance and improvement of ANA’s TC2 employee management system (EMEA Portal). Coordinate repair requirements for the internal portal (EMEA Portal), confirm development methods, estimates and delivery dates with the system company, upload and manage necessary information and data within the Portal.
• Formulate an annual budget proposal for IT, and determine the budget amount after coordinating the budget with the head office.
• Maintenance of local TC2 content on ANA’s Intranet (Forest).
• Process and check supplier invoices and uploading into DWA. General administrative support for accounts team.
• Process and check of employees’ daily and travel expenses.
• Submission of Operation and Codeshare Permits to authorities within TC2.
• Support for day to day HR related duties including but not limited to the provision of the company pension scheme, private health care scheme, EMEA payrolls, maternity leave, annual leave, travel benefits, on/off boarding of employees, attendance monitoring, updating Employee Handbook and disciplinary and grievance handling.
• Support with internal and external advertisements for EMEA recruitment, managing the recruitment database, scheduling interviews, assisting with assessment days, preparing induction packs, carrying out inductions and reviews for all non-supervisory staff and preparing offers and contracts and obtaining references.
• Support for the key elements of expatriate employee welfare such as visa arrangements, opening of bank accounts, finding suitable accommodation, dealing with utility providers if there are issues, etc.
• Responsible for the annual submission of Company accounts to Companies House and update of Board Members.
• Support the management and planning of the Senior Vice President’s daily schedule and arrangements for ANA Executives from Head Office on business in the UK.
• Preparations for annual ANA’s Way Survey and general support for CS/ES Activities. Arrangement of annual HDQ Training for TC2 staff and planning & arrangement of regional training TC2 staff as required.
• Health & Safety monthly checks and update of manuals. Arrangement for periodic (re)training for first aid, fire wardens, PAT testing, etc.
• Support with duty travel requests, MyID bookings, EF00 requests.
• Support for ad hoc projects and administrative tasks within the London Administration Department and EMEA Administration generally.
• Support to the Administration team with administration duties and provide back-up cover for other staff on annual leave.
• Troubleshooting building maintenance issues and day to day supervision of London town office contractors / suppliers. Ordering of office supplies.
• Reception, post, courier and co-mail duties.