About the job

Role Purpose:Owns category planning, business requirements, RFP content and supplier onboarding for the bank’s general-spend categories, including marketing and customer-growth services. Partners with the Procurement Operations Lead, who leads sourcing, to ensure supplier solutions are fit for purpose, controlled, and ready for mobilization and ongoing operations.

Key responsibilities:Develop and maintain category strategies, demand forecasts, specifications, and supplier-market insight for professional services, facilities, real estate, corporate services, marketing, travel, banking operations services, business process outsourcing and third-party processing, and other general spend.
Define business requirements, scopes of work, service levels, evaluation criteria, and implementation expectations for RFPs; work with the Procurement Operations Lead, who owns the sourcing process and commercial procurement activity.
Lead business stakeholder engagement throughout RFPs, coordinate subject-matter input, and lead the business evaluation of supplier proposals in accordance with the approved procurement process.
Provide category intelligence, demand forecasts, and fit-for-purpose requirements to the Procurement Operations Lead to support supplier selection, commercial negotiation, and contracting.
Own the business-side supplier onboarding and mobilization plan after appointment, including service acceptance criteria, stakeholders, controls, operational handover, and early-life performance monitoring.
Work with Legal, Compliance, Risk, Facilities, Finance, and business stakeholders to ensure that service requirements and onboarding arrangements meet applicable control, data-protection, and operational needs.
Monitor category performance, demand trends, service quality, and stakeholder feedback; identify opportunities to rationalize demand, improve specifications, or refresh requirements for future RFPs.
Maintain category documentation, RFP requirements, evaluation records, and onboarding evidence in line with procurement and third-party governance standards.
Use approved analytics and AI-enabled tools for demand analysis, supplier-market insight, requirements

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Responsibilities

About the job

Key responsibilities:Develop and maintain category strategies, demand forecasts, specifications, and supplier-market insight for professional services, facilities, real estate, corporate services, marketing, travel, banking operations services, business process outsourcing and third-party processing, and other general spend.
Define business requirements, scopes of work, service levels, evaluation criteria, and implementation expectations for RFPs; work with the Procurement Operations Lead, who owns the sourcing process and commercial procurement activity.
Lead business stakeholder engagement throughout RFPs, coordinate subject-matter input, and lead the business evaluation of supplier proposals in accordance with the approved procurement process.
Provide category intelligence, demand forecasts, and fit-for-purpose requirements to the Procurement Operations Lead to support supplier selection, commercial negotiation, and contracting.
Own the business-side supplier onboarding and mobilization plan after appointment, including service acceptance criteria, stakeholders, controls, operational handover, and early-life performance monitoring.
Work with Legal, Compliance, Risk, Facilities, Finance, and business stakeholders to ensure that service requirements and onboarding arrangements meet applicable control, data-protection, and operational needs.
Monitor category performance, demand trends, service quality, and stakeholder feedback; identify opportunities to rationalize demand, improve specifications, or refresh requirements for future RFPs.
Maintain category documentation, RFP requirements, evaluation records, and onboarding evidence in line with procurement and third-party governance standards.
Use approved analytics and AI-enabled tools for demand analysis, supplier-market insight, requirements