QUALIFICATIONS:

• Social Services Worker diploma or equivalent with relevant practicum experience.
• Minimum of twelve (12) months of experience providing initial settlement, case management and counselling for newcomers
• Identifying settlement needs through initial assessments and basic mental health assessments.
• Referrals to programs and education within COSTI and other social service organizations, such as language training, income support, health supports, etc.
• Emotionally supportive counselling.
• Experience in crisis intervention and de-escalation skills.
• Preference will be given to those who speak Arabic, Spanish, Tigrine, Amharic
• Demonstrated experience providing services in the following areas: wife and child abuse, resettlement and victims of torture, war and displacement.
• Previous case management experience.
• Knowledge of specific issues facing the homeless population and refugees in general.
• Ability to negotiate and advocate with mainstream society and to intervene during a crisis.
• Demonstrated experience in data entry, documentation and reporting.
• Knowledge of the Internet, Email and Windows software e.g. Microsoft Office Suite.
• Excellent communication, organization and coordination skills.
• Possession of a valid First Aid/CPR training certificate.
• Possession of a valid Naloxone training certificate
• Must have a valid Vulnerable Sector Screening (VSS). The VSS must have been completed within the past 6 months.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.
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• Provides initial intake and needs assessments for chronically homeless and newly arrived families/ individuals.
• Provides supportive counselling, crisis intervention and initial settlement services as well as follow-up services in special needs cases.
• Works one-on-one with clients to develop a case plan and connect them to supports and services in the community.
• Provides information and referral for income, employment and health settlement services.
• Delivers orientation sessions on hostel rules and settlement-related topics.
• Advocates and case consult with other social service organizations and service providers.
• Provides crisis intervention and counselling, e.g. in cases of conflict,
• Document services and activities in COSTI’s database system and prepare necessary reports.
• Refers clients to community & social service agencies for additional settlement services support.