Company: Nearly New Cashmere Co
Location: Masham, North Yorkshire
Nearly New Cashmere Co is a busy online sustainable fashion retailer and is looking for an Office and Customer Service Administrator to help with the smooth running of the digital sales and enquiries side of the business.
This position offers a unique opportunity to join a dynamic and purpose-driven small business, gain valuable experience in e-commerce and sustainable fashion, and grow with us as the role evolves. This role can also be undertaken as part of a Business Administrator apprenticeship.

REQUIREMENTS

We are looking for a highly organised, detail-oriented, and motivated individual with:

• A high standard of education.
• Advanced digital literacy, confident with Apple devices (iMacs, iPhones) and relevant applications.
• Excellent verbal and written communication skills.
• A natural ability to multitask, remain calm under pressure, and adapt to a fast-paced work environment.
• Reliable transport for daily on-site work in Masham.
• Strong ability to work independently while thriving as part of a team.

PREFERRED SKILLS AND EXPERIENCE

While not required, the following would be advantageous:

• Previous experience in customer service or business administration.
• Knowledge of Shopify or similar e-commerce platforms.
• A passion for sustainable fashion and retail.

As our Customer Service Administrator, you will be responsible for:

• Customer Support: Providing exceptional service by responding promptly to customer queries via telephone, email, and live chat with a polite and professional manner. Occasionally shop work may be required.
• Order Fulfilment: Managing the daily processing and dispatch of online orders with precision and efficiency.
• Returns Management: Handling customer returns and other incoming post to ensure items are processed swiftly and accurately.
• Event Coordination: Planning, booking, and preparing for events across the country, including packing and logistics.
• Stock Management: Overseeing stock levels, maintaining a organised stockroom, and ensuring products are regularly restocked.
• Office Administration: Monitoring and replenishing office supplies, managing invoices and receipts, and liaising with shipping and service providers.
• Payroll Administration: Supporting the processing of payroll in a timely and accurate manner.