General L1 support at NTT DATA

Guadalajara, Sonora, Mexico -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Hardware Support, MS Office, Troubleshooting, Diagnostic Techniques, Email Support, Incident Documentation, Problem Investigation, Solution Recommendation

Industry

IT Services and IT Consulting

Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. Language - Spanish and English Requirements: • Availability to work 45 hours per week • Interest in working on Afternoon/Night shifts • Advanced English • Looking to work in IT Environment • 6 months of experience in Customer Service We Offer: • Competitive salary • Grocery Tickets - 12% of base salary • 30 days of christmas bonus • 10 days of vacations • 50% Vacation bonus • 5 personal days per year • Medical insurance (You and your family) • Life insurance • Dental Insurance • Discounts with selected Optics • Opportunity to grow in the company Activities • General L1 support for hardware and MS Office packages • Advance technical support for in-house applications and developments • Answer technical support calls providing and escalating to other support groups • Provide support based on email generated requests or reports • Document troubleshooting steps and detailed description of the customer incidents and requests • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law

Responsibilities

The Helpdesk Associate will provide general L1 support for hardware and MS Office packages, as well as advanced technical support for in-house applications. Responsibilities include answering technical support calls, documenting troubleshooting steps, and applying diagnostic techniques to identify and resolve issues.