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General L1 support Part-Time Associate at NTT DATA

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, MS Office, Troubleshooting, Diagnostic Techniques, Problem Solving, Communication, Documentation

Industry

IT Services and IT Consulting

Description

Requirements: Availability to work 22.5 hours per week Interest in working morning shift Advanced English Looking to work in IT Environment 6 months of experience in Customer Service We Offer: Competitive salary Grocery Tickets - 12% of base salary 30 days of Christmas bonus 12 days of vacations 50% Vacation bonus Savings Funds 5 personal days per year Medical insurance Life insurance Dental Insurance Discounts with selected Optics Opportunity to grow in the company Activities General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Responsibilities

Provide general L1 support for hardware and MS Office packages. Answer technical support calls and document troubleshooting steps for customer incidents.