General Maintenance Technician (Night Shift) - The Cape Town EDITION Hotel at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC, Electrical Repair, Plumbing, Carpentry, Preventive Maintenance, MEP Systems, Painting, Drywall Repair, Lockout/Tagout, Customer Service, Troubleshooting, Hand and Power Tools, Building Management, Energy Conservation, Inventory Management, Computer Literacy

Industry

Hospitality

Description

POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display proficiency in any one of the following categories, above average skills in two more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Display basic ability to repair or replace PVC copper pipe (including soldering). Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related duties. Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Use the Lockout/Tagout system before performing any maintenance work. Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and rounds. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. General Maintenance * Display basic proficiency in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. * Perform all surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. * Test, troubleshoot, and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's. * Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. * Perform general housekeeping and engineering-related inventory duties. Accident Prevention and Safety * Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment. * Complete appropriate safety training and certifications to perform work tasks. * Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. * Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). * Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. * Use the Lockout/Tagout system before performing any maintenance work. * Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. * Maintain a working knowledge of fire sprinkler and emergency power systems and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams. * Follow property specific procedures for handling emergency situations (e.g., Fire and Emergency Response Team, evacuations, medical emergencies, natural disasters) in order to preserve the building and its systems during the emergency and act as quickly and responsibly as possible to return the building to its normal operating status. * Store all flammable materials in OSHA and EPA approved containment devices. Install, Maintain, and Repair Items * Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times. * Respond and attend to guest repair requests. * Organize all painting and maintenance areas properly utilizing the appropriate methods and supplies. * Clean all tools and equipment and return to the shop and secure in the proper area. * Clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. * Identify, locate, and operate all shut-off valves for equipment. * Perform preventive maintenance in a timely manner. Maintain Building and Property * Clean all engineering areas as directed by Engineering Management. * Observe energy and utilities usage in the hotel and on the grounds. * Look for ways to conserve energy and report any ideas to the Engineering Management. Maintain Records or Logs * Maintain the preventive maintenance records, inspections, and rounds using a computer management system. * Maintain a proper inventory of parts, materials, equipment, tools, and supplies necessary to perform his/her job. * Maintain maintenance inventory and requisition parts and supplies as needed. * Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. * Read, log, track and interpret readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures. * Assist in the compilation of data for preventive maintenance inspection records. Guest Relations * Address guests' service needs in a professional, positive, and timely manner. * Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. * Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. * Respond to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest. Communication * Speak to guests and co-workers using clear, appropriate and professional language. * Follow verbal or written directions pertaining to minor maintenance repairs. * Keep supervisor updated on assignments. * Maintain communication with supervisors to so that all needed materials, tools and supplies are available or on order. Working with Others * Perform daily assigned work orders and follow engineering standard operating procedures. * Work with housekeeping staff and other departments to maintain all rooms, buildings, and property in perfect condition. * Train and provide technical advice to other engineers as needed or requested. * Work in a team environment and effectively interact with all levels of the organization. Quality Assurance/Quality Improvement * Work in a neat and efficient manner, keeping work areas clean and well organized. * Support the improvement of engineering services that effectively address problems affecting owners, guests and employees. * Complete all maintenance or repair assignments in a timely, safe and professional manner. * Comply with quality assurance expectations and standards. Computers/Software * Transmit information or documents using a computer. * Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests. * Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. * Display basic computer skills including inputting air handler schedules and making temperature changes. Physical Tasks * Lift, carry, reach, bend, and climb ladders. * Reach overhead and below the knees, including bending, twisting, pulling, and stooping. * Move up and down stairs and/or service ramps. * Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. * Visually inspect tools, equipment, or machines (e.g., to identify defects). * Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. * Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. * Enter and locate work-related information using computers. Policies and Procedures * Participate in departmental problem solving teams. * Protect and otherwise maintain assigned tool pouch and its tools at the discretion of the Engineering Management. * Perform other reasonable job duties as requested. Analytical Skills * Problem Solving * Computer Skills Interpersonal Skills * Team Work * Diversity Relations * Interpersonal Skills * Customer Service Orientation Communications * Communication * Listening * English Language Proficiency Personal Attributes * Safety Orientation * Dependability * Integrity * Positive Demeanor * Adaptability/Flexibility * Presentation * Initiative Physical Abilities * Physical Strength * Proper Lifting Techniques * Hand-Eye Coordination Tools and Equipment * Personal Protective Equipment * Hand/Power Tools Technical Certifications and Licenses * Valid Drivers License (preferred) Organization * Detail Orientation * Multi-Tasking * Time Management * Planning and Organizing PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent and vocational or technical background. Related Work Experience: Experience in general maintenance, exterior and interior surface preparation, and painting. At least 2 years of hotel engineering/maintenance experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LI-Onsite #LI-TK1 EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Respond to guest repair requests and perform preventive maintenance on hotel tools, equipment, and MEP systems. Ensure the property is maintained to luxury standards while adhering to all safety and security policies.