BUSINESS DEVELOPMENT

• To expand the revenue base, and the retention of existing profitable trade, seeking growth, successful conversion of competitive estimates, directly or indirectly helping with sales, prospecting, surveying, estimating and securing new trade.
• Take ownership of the Waste Management processes and develop ‘green’ initiatives in line with the developing needs of the business and considering changes to legislation
  Person Specification:
  We are looking for a commercially competent, enthusiastic and flexible individual who will create a positive working culture and drive the teams to success.
  Preferably have a Hard & Soft Services background with industry experience in managing contracts and the associated P&L that would include small project works across multiple sites in a similar or related role.
  You will be able to demonstrate a strong customer focused, commercial understanding; financial and people skills capabilities.
  Presentation, communication and planning skills and computer skills using Microsoft Office: (Excel, Word, Powerpoint).

Essential

• Sound Leadership skills
• Good Communication skills
• Good Interpersonal skills
• Show initiative
• Aptitude to receive and deliver training
• Deal with customers both internal and external
• Be able to take responsibility
• Well- developed IT skills
• SIA licensed. NEBOSH / IOSH trained
• Experience of managing housekeeping and security services in a busy public place

JOB OBJECTIVE & RESPONSIBILITIES:

To facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills the General Manager will develop an effective team consistently meeting or exceeding the service needs of the Client.
To ensure the consistent provision of Soft and Hard services at a number of blue chip contracts within the Region.
To provide operational, financial and commercial management of assigned contracts / sites and to develop further business opportunities and revenue within the portfolio. You will build on customer relationships and develop your team to provide outstanding customer service, technical compliance and safety at all times.
To endorse the ABM brand and uphold the company image at all times.

GENERAL DUTIES

• To perform any specific investigations as may be requested by senior management, responsibility for the implementation of and the maintenance of the quality management systems, carrying out monthly quality assurance checks.
• To manage the delivery of Security and Housekeeping and Guest Services and to act as a support function for the provision of Maintenance services on site, ensuring compliance, budgetary control and continuous improvement.
• To show full profitability of contract portfolio in line with customers’ expectations.
• Completed works will be invoiced on time and reflect a profit.
• Performance management of engineers against customer KPI’s.
• Effective management of Engineers to delivery outstanding customer service.
• Carry out team appraisals.
• Site log books to be maintained; site safety compliance and documents updated.
• Generate new works and small projects in addition to the base line contract value.
• Build a close working relationship with customers to drive further business opportunities.
• To implement, observe and comply with all good working practices and to ensure compliance within the Health & Safety and statutory regulations.
• To ensure the Technical Building Services Maintenance function is delivered within budget and monthly company and customer reports are produced accurately.
• To produce monthly management reports and attend finance and review meetings as directed.
• Must implement all statutory and legislative policies to ensure compliance.
• To manage and execute all Planned Preventative Maintenance tasks and minor project works on all sites in line with the contract scope, ensuring full PPM compliance at all times
• The management and execution of all reactive/emergency tasks and minor project works on the site/sites in line with the contract.
• To manage all 3rd party resources working on behalf of ABM on the portfolio.
• To prepare and manage tender documentation as required by the Bid team.
• To undertake a full monthly audit of all major sites and to follow up urgently on any nonconformance issues.
• To manage all procurement requirements on the site/sites.
• To ensure the professional and concise day to day operational interaction with the client/clients on the site/sites.
• To attend where practicable the Client meetings as directed by the Director.
• Support the Supervisor, Helpdesk Administrators , Technicians and site Team’s in their roles through effective communication

ADMINISTRATIVE DUTIES

• Replying to customer queries, both orally and in writing, setting work targets for lower management.
• Attending meetings both internally and with customers, on a monthly / quarterly basis.
• Briefing, de-briefing and training in line with operational requirements across all service lines.
• To perform any specific investigation as may be requested by senior management.
• Responsibility for the implementation and maintenance of the quality management systems, carrying out monthly quality assurance checks.