GENERAL MANAGER – RADFORD HOUSE, WEIRFIELD ROAD, EXETER EX2 4BU

Adlington Management Services (AMS) is an innovative specialist manager of high-quality retirement accommodation with care. The company is part of the multi-award-winning developer, Adlington Retirement Living.
We are looking for a highly motivated and enthusiastic General Manager with great interpersonal and communication skills for our Retirement Living Community. Exclusively for the over 65’s. Radford House, is situated in Exeter.
Homeowners of the 65 privately-owned apartments will benefit from modern, stylish living in a safe and secure environment. The development offers an independent lifestyle with tailored care and support available if needed, in addition to a host of communal facilities such as an on-site restaurant, Homeowners’ lounge, coffee lounge, activities studio, therapy room, hairdressing salon, and more.

OUR REQUIREMENTS – GENERAL MANAGER (HOSPITALITY / HOUSING / CARE)

· Proven managerial experience gained within the hospitality, care, housing sector or a customer service focused business
· Strong leadership and communication skills
· Excellent organisational and time management skills
· Ability to deal with complex issues, prioritise workload and work effectively under pressure
Although not essential, knowledge of regulatory requirements for housing and wellbeing services, and knowledge of best practice in housing provision for older people would be highly advantageous.

As General Manager at Radford House, you will be responsible for ensuring the delivery of high quality, customer focused housing management, social activities, care and support, catering, maintenance, and administration services.
Managing a small team, your duties will include, although not be limited to:
· Ensuring the smooth delivery of all services within the community
· Implementing a programme of leisure and social activities for homeowners. Including the promotion and use of all the facilities
· Establishing and maintaining strong relationships with homeowners, relatives, colleagues, and professional advisors, providing a welcoming and homely atmosphere
· Providing assistance and monitoring homeowners on a daily basis, ensuring care and support plans are in place for all homeowners who require them.

· Ensuring that housing and wellbeing services are managed effectively within compliance and regulatory frameworks

• Supporting the sales teams in promoting and selling properties
• Ensuring compliance with all Health and Safety related policies and procedures

· Reviewing all contractors, procedure manuals and undertaking value for money reviews
· Collecting and banking funds for service charges and the guest suite