General Manager at Apogee Delivery and Installation Inc

Town of Colonie, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics Expertise, Financial Acumen, Leadership Skills, Analytical Skills, Problem-Solving, Communication Skills, Team Management, Compliance Knowledge, Operational Performance, Customer Service, Recruitment, Training, Inventory Control, Technology Integration, Performance Metrics, Safety Management

Industry

Truck Transportation

Description

Description About the Role We seek a highly experienced and motivated General Manager to lead and oversee all aspects of our appliance delivery and installation services. This role is responsible for successfully executing last-mile delivery, managing carrier teams, and ensuring that appliances are installed safely, professionally, and on time in customers’ homes. The ideal candidate will have a strong background in 3PL, white glove service, and appliance delivery/installation operations. This is a hands-on leadership position requiring logistics expertise, financial acumen, and an unwavering commitment to service excellence. Key Responsibilities Lead and manage the entire home delivery operation, from assigning partner carriers to ensuring final in-home installation of appliances. Own the location’s financial and operational performance—including budget management, performance metrics, SOPs, and employee accountability. Ensure compliance with OSHA, DOT, and other regulatory agencies across transportation and warehouse operations. Drive team culture by fostering collaboration, safety, and high morale across all levels. Partner with senior leadership to align local operations with strategic business goals. Oversee and support carrier performance to ensure KPIs are consistently met or exceeded. Monitor the full fulfillment cycle: transportation, receiving, inspections, inventory control, and returns. Develop and implement standard reporting tools to track KPIs and operational metrics. Recruit, train, develop, and retain a strong and reliable delivery and warehouse team. Manage staffing needs, payroll compliance, and team scheduling. Provide daily route oversight and support billing accuracy. Maintain excellent relationships with vendors, clients, and customer households. Lead client contract execution, ensuring all specifications and SLAs are upheld. Identify operational bottlenecks and collaborate with leadership to implement proactive solutions. What You’ll Get We’re proud to provide a competitive compensation package and a comprehensive benefits offering designed to support your well-being, career, and personal life: Generous Paid Time Off – Includes company holidays and a bank of vacation and paid sick time. Performance-Based Short-Term Incentives – Earn rewards tied to role-specific performance goals. Family-Oriented Benefits – Paid parental leave and family support resources. Join us and help deliver more than just appliances—deliver an experience. To apply, please submit your resume and a brief cover letter outlining your qualifications and interest in the role. Requirements Requirements A minimum of 3 years of experience managing partner delivery teams involved in the delivery and installation of consumer goods, particularly home appliances, is required. Candidates without this experience will not be considered. Proven success managing budgets and P&Ls. Deep understanding of last-mile delivery, warehouse operations, and white glove service. Hands-on experience with appliance installation (refrigerators, ovens, dishwashers, washers/dryers, etc.) Strong leadership skills with a track record of building, mentoring, and retaining high-performing teams. Familiar with delivery routing tools (e.g., DispatchTrack, or similar platforms). Effective communication and interpersonal skills across all levels. Strong analytical and problem-solving capabilities. Proficient in Microsoft Office (Excel, Word, PowerPoint). Comfortable overseeing 6+ independent or employee-based delivery teams daily. Preferred Qualifications (Nice to Have) Experience managing multi-year service agreements with national retail clients. Background in coordinating big box or high-value item deliveries. Field leadership experience with both employee and contractor-based teams. Strong presence and ability to command team focus and carrier accountability. Preferred Interpersonal & Strategic Capabilities Skilled at managing change, resolving conflicts, and maintaining team morale. Demonstrated ability to coach and develop frontline leaders. Effective cross-functional communicator able to build alignment across departments. Committed to continuous improvement and innovative problem-solving. Experience integrating technology to drive operational efficiency. Customer-focused with a strong grasp of service excellence principles.

Responsibilities

Lead and manage the entire home delivery operation, ensuring appliances are installed safely and on time. Oversee financial and operational performance, compliance with regulations, and team culture.