Company Description
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver’s stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver’s first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you’re a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

WHY WORK AT FAIRMONT WATERFRONT?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience, starting at $85,000
• full-time and part-time status colleagues
  Job Description

GENERAL MANAGER - FOOD AND BEVERAGE VENUES

We are seeking a dynamic and results-driven General Manager to lead the ARC restaurant and In Room Dining outlets at the Fairmont Waterfront. The ideal candidate will be a passionate leader with a proven track record in driving revenue, upholding Forbes and LQA standards, fostering a luxury service culture. As General Manager, you will play a pivotal role in ensuring the success of the hotel’s Venues by overseeing day-to-day operations, developing training programs on delivering exceptional guest experiences, and supporting the overall growth of the establishment.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum of 3 years of experience in a senior management role within a luxury restaurant or hotel setting
• Entrepreneurial mindset with strong interpersonal and problem solving abilities
• Proven track record in driving revenue and achieving financial targets
• Strong understanding of Forbes and LQA standards and a commitment to delivering exceptional guest experiences
• Excellent leadership and communication skills, with the ability to inspire and motivate a diverse team
• Exceptional attention to detail and a passion for maintaining high standards in all aspects of the restaurant’s operation
• Ability to work effectively with programs including Microsoft Office, Open Table, Opera and Silverware
• Adept at problem-solving, decision-making, and conflict resolution
• Knowledge of the local culinary scene and trends
• Bachelor’s degree in hospitality management, business, or a related field is preferred
  Additional Information
  Canadian work authorization.
  Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Team Leadership and Development:

• Work in partnership with ARC Restaurant Chef to execute flawless operation
• Recruit, train, and mentor, ensuring a positive and motivating work environment, ensuring a guest-centric mindset
• Conduct performance evaluations and provide constructive feedback
• Empower and support colleagues to resolve guest issues promptly

Revenue Generation:

• Develop and implement innovative strategies to drive revenue and maximize profitability, while collaborating with the marketing team to create promotions and social events
• Ensure forecasting accuracy and strategies to strive to achieve financial budget, analyze reports, find growth areas, optimize sales
• Implement effective cost control measures of all food, beverage, labor and operating expenses

Forbes and Leading Quality Assurance Standards:

• Uphold the highest standards of excellence, as set by Forbes and LQA

Sustainability, Health, and Safety Compliance:

• Actively participate in the Fairmont Sustainability Program, Food Safety Committee and determine department-specific action items
• Maintain strict adherence to health and safety regulations, ensuring a safe and clean environment for both guests and staff implementing best practices related to food handling, sanitation, and workplace safety

Qualifications