General Manager at Associa

Alexandria, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Association Experience, Customer Service, Financial Acumen, Project Management, Communication Skills, Conflict Resolution, Initiative, Proactive Communication, Budget Management, Vendor Management, Regulatory Compliance, Data Entry, Homeowner Relations, Strategic Initiatives, Maintenance Coordination, Architectural Review

Industry

Real Estate

Description

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors. Daily responsibilities: * Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects. * Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed. * Issues violation notices to homeowners and follow-up to ensure the correction was made. * Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors. * Research and respond to inquires in-person, by phone, and email. * Data enter and update information in the database; record and track documents and information. * Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves. * Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects. * Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite. * Prepare board packages. Coordinate and schedule monthly and annual board meetings. * Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events. * Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision. * Other projects as assigned. Qualifications * 2+ years of community association experience. * Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners. * Active designations or willingness to obtain and maintain CMCA, AMS, or PCAM, company paid. * Customer service driven and team oriented. * Takes ownership and initiative. Proactive communications skills and forthcoming with ideas and solutions to improve processes and reduce expenses. * Financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis. * Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved. * Excellent communication skills (written and spoken) and conflict resolution techniques. #LI-PK1

Responsibilities

The General Manager oversees all office, administrative, and maintenance projects, ensuring the community is well maintained and compliant with regulations. They act as a liaison among homeowners, the Board of Directors, and various vendors and contractors.