A CALIFORNIAN APPROACH TO HOSPITALITY

The Surfrider Hotel is a boutique hotel at the iconic Surfrider Beach in Malibu, California; the home of hot doggin’ and the theme behind Bruce Brown’s cult classic film, The Endless Summer.
Originally built in 1953, The Surfrider is an icon in California’s history; it’s stood the test of time through the Golden Era, the 60’s and 70’s, a first stop on the PCH road trip. It’s the embodiment of the California Dream. At the base of the Santa Monica Mountains and 15 minutes from Los Angeles, it’s the intersection between city and coast, is surrounded by epic beaches and some of SoCal’s best farmland.
Our experience is authentically “Malibu”. Since reopening, we’ve been on the cover of Conde Nast Traveler, front of the NY Times travel section, the Financial Review, Vogue, The Australian, Architectural Digest, RUSSH, Vanity Fair, Wallpaper and more. We were named the coolest place in California by GQ and Esquire and were voted one of the top 100 hotels in the world by Conde Nast traveler, a winner of their Reader’s Choice awards and Dezeen’s top 10 new hotels.
We are currently seeking a resourceful, dynamic, entrepreneurial General Manager who embodies the spirit of California and will lead the hotel and its incredible team while promoting The Surfrider ethos and vision with passion and integrity.

QUALIFICATIONS

• Preferred General Manager experience
• Minimum 4 years of senior hotel leadership experience, preferably in a boutique or luxury environment.
• Strong operational knowledge across all hotel departments.
• Advanced understanding of financial management including budgets, forecasts, payroll, and P&L analysis.
• Exceptional interpersonal, communication, and leadership skills.
• Proven ability to deliver results in guest satisfaction, revenue growth, and operational efficiency.
• Proficient in hotel and restaurant systems and accounting software,.
• Deep understanding of California hospitality labor laws and wage compliance.

• Direct all hotel operations including Front Desk, Housekeeping, Food & Beverage, Maintenance, Sales, and Financials.
• Ensure full compliance with all operating standards, SOPs, health and safety regulations, and service benchmarks.
• Lead capital projects, refurbishment initiatives, and property improvement planning.
• Actively engage with guests throughout their stay to ensure an exceptional, personalized experience.
• Recruit, onboard, and train high-performing staff members and department heads.
• Promote a collaborative, supportive work environment through mentorship, coaching, and regular recognition.
• Conduct team meetings and department briefings to ensure alignment and communication.
• Monitor scheduling and labor to ensure efficient operations and compliance with California Wage and Hour laws.
• Process and oversee bi-weekly payroll; ensure accurate timekeeping and HR administration.
• Partner with ownership to develop and implement hotel strategy aimed at maximizing guest satisfaction, colleague engagement, and profitability.
• Prepare, present, and manage the annual Operating Budget, Sales & Marketing Plan, and Capital Expenditure Budget.
• Track daily financials, monitor revenue streams, control expenses, and deliver monthly forecasts for all departments.
• Analyze P&L statements and other financial reports to identify trends and implement revenue-maximizing, cost-saving initiatives.
• Ensure financial targets are achieved and regularly report performance to ownership and stakeholders.
• Lead local sales and marketing efforts to drive occupancy and average daily rate (ADR).
• Maintain and build strong partnerships with local vendors, community leaders, tourism boards, and hospitality peers.
• Serve as a brand ambassador for the hotel, fostering local goodwill and representing the property at community and industry events.
• Resolve guest issues swiftly and thoughtfully; oversee service recovery with a focus on satisfaction and loyalty.
• Maintain a consistently high level of service across all departments, from arrival to departure.
• Drive a guest-centric culture through hands-on leadership and role-modeling excellence.
• All other responsibilities at the discretion of the Company.