At Bupa Ballina, we’re looking for a General Manager to lead our vibrant care home and help shape the future of aged care. Whether your background is in aged care, hospitality, healthcare, hotels - or anywhere people and performance matter - your leadership in strategy, operations, and team development can thrive here.
We’re looking for a General Manager who embodies our core values of caring, brave, and responsible to lead our dedicated team toward achieving excellence across every aspect of our operations—from financial performance to people management, resident care, and beyond. You’ll have strong support from our executive leadership and with seasoned operational and clinical management professionals by your side, you’ll be empowered to focus on creating a thriving environment for our residents, their families, and the team members who support them.
As a key leader in the home, you will have the autonomy and support to lead in your own way and will enjoy a competitive salary package alongside management bonuses. But that’s not all—Bupa offers additional perks, including subsidised health insurance for you and your family, retail discounts, novated car leasing, and much more. This is the perfect opportunity to take your leadership career to new heights with Bupa Aged Care.
Looking to transition into Aged Care? Many of your leadership skills are transferable, and we’re here to support you in finding a purpose-driven role.

SKILLS & EXPERIENCE

• Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback
• Experience in the aged care sector or related fields desirable, but not essential.
• Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers)
• Experience developing or driving continuous improvement efforts in large organisational settings from financial to team development
• Experience leading others through high-pressure situations or adversity
• Solid commercial understanding of budgets, resource management and key levers for profitability – to allow for better care outcomes and re-investment opportunities
• Great stakeholder management skills and a comfort in working with high-level industry partners and executive leaders
• A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards
• Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements

• Creating a positive and engaged culture in the Care Home for all employees to thrive in
• A visible presence in the home with the team, residents and families by walking the floor, engaging in activities and always seeking collaboration for improvements
• Ensuring Aged Care Standards are embedded within the home
• Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
• Deliver the required sales, occupancy, and financial outcomes
• Management of a high-level aged care budget
• Recruit, retain, and lead your team and facilitate the development of their careers; leaning on the learning and development programs in Bupa such as scholarships, grad programs and traineeships for all level