GENERAL MANAGER at Beck Suppliers / FriendShip Stores

Portage Township, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Culture Building, Guest Service, Operational Excellence, Food Safety, Inventory Control, Team Development, Performance Management, Scheduling, Financial Management, Compliance, Communication, Conflict Resolution, Recruiting, Delegation, Merchandising

Industry

Oil and Gas

Description

Description Job Summary/Purpose The General Manager is the cultural and operational leader of the store. They build and sustain a strong team culture where team members feel supported, valued, and equipped to deliver outstanding guest service. The GM leads all store operations - convenience retail, kitchen, and fueling - and ensures consistent execution of our core standards: · WACS: Wicked Awesome Customer Service · CABS: Clean and Bright Stores · FREDDY: Fresh, Delicious, and Ready food This is a hands-on leadership role. The GM models expected behaviors and can perform any store function as needed, while ensuring responsibilities are delegated effectively so the GM is not the primary task-doer. This role is essential to shaping the guest experience and building a store environment where teams can do their best work every day. The Assistant General Manager (AGM) leads the store when the GM is not present; however, the GM retains ultimate accountability for store culture, performance, standards, and team leadership at all times. The GM is responsible for equipping, developing, and supporting the AGM to ensure consistent execution and leadership across all shifts. Key Responsibilities Leadership, Culture, and Communication · Set clear expectations for professionalism, teamwork, and guest service; ensure team members consistently demonstrate the behaviors that define our culture. · Maintain regular communication with the team through shift updates, store meetings, written communication, and individual check-ins as appropriate to staffing and scheduling. · Address behavior, morale, or culture issues early by coaching, resolving conflict, and reinforcing standards. · Recognize strong performance in timely and meaningful ways to reinforce desired behaviors. · Ensure new team members receive a positive onboarding experience with proper introductions, early coaching, and clear expectations. · Stay visible and accessible on the sales floor; engage with team members throughout shifts to support, coach, and maintain connection. Operational Excellence · Ensure consistent execution of all daily operations in convenience retail, kitchen operations, and fueling. · Uphold brand standards for WACS (Wicked Awesome Customer Service), CABS (Clean and Bright Stores), and FREDDY (Fresh, Delicious, and Ready) across all shifts. · Maintain compliance with safety, food handling, environmental, and regulatory requirements. · Ensure all team members follow safety, security, and emergency procedures. · Resolve guest questions, concerns, and complaints with urgency and ownership. Food & Kitchen Operations · Ensure full execution of the FriendShip Kitchen Food Program, upholding food safety, quality, and presentation standards. · Verify that food is Fresh, Delicious, and Ready (FREDDY) at all times. · Oversee proper ordering, receiving, storage, preparation, and replenishment of all foodservice items. · Maintain compliance with company standards and all local Health Department regulations. Merchandising & Promotion Execution · Ensure accurate merchandising according to planograms, seasonal programs, and promotional directives. · Maintain awareness of monthly promotions and support the team in effective implementation. Team Development & Performance Management · Recruit, hire, onboard, and train team members to meet performance and service expectations. · Provide ongoing coaching, clear feedback, and timely correction of behaviors that do not meet standards. · Develop the Assistant General Manager (AGM) by delegating meaningful responsibilities and building the skills needed for the AGM to lead the store competently when the GM is not present. · Maintain clear role expectations and accountability for all team members. · Monitor indicators of engagement such as attendance, performance, and team feedback; act early when concerns arise. · Ensure schedules balance fairness, labor targets, business needs, and team availability. Hands-On Support & Store Presence · Work alongside the team when needed to support operations, especially during peak periods or staffing gaps. · Maintain proficiency in all key store functions to train and coach team members including AGMs. · Partner closely with AGMs to ensure continuity of leadership across shifts. · Provide clear direction and delegation so the team understands priorities and expectations throughout the day. Financial & Administrative Responsibilities · Manage labor, inventory, and controllable expenses responsibly by balancing team needs, guest experience, operational standards, and budget expectations. · Ensure accurate cash handling, documentation, and reporting. · Regularly review daily and shift reports to ensure accuracy and policy compliance. · Work closely with the Store Auditor to resolve discrepancies and maintain reporting accuracy. · Conduct required inventory counts (cigarettes, lottery, high-value items). · Conduct competitive gas price checks and submit updates according to company procedures. · Publish weekly staffing schedules in Paylocity at least two weeks in advance, aligning staffing to business needs while minimizing overtime. Store Administration & Compliance · Maintain accurate schedules, payroll records, and documentation. · Ensure compliance with company policies, procedures, and operational standards. · Manage vendor relationships and ensure timely ordering and delivery. · Keep all required reports, logs, and certifications up to date. · Maintain a safe, orderly, and compliant workplace for guests and employees. Other Responsibilities · Perform additional duties as required to support store operations, team needs, and business objectives. Direct Reports The General Manager leads and directly manages Assistant General Managers (AGMs) and Retail Sales Associates (RSAs). Requirements Skills & Qualifications Required · High School Diploma or GED · Minimum of two years of experience in retail, convenience, or foodservice · Demonstrated ability to lead teams through clear expectations, coaching, and accountability · Strong communication skills, including active listening and the ability to give clear direction · Organizational and administrative skills to manage scheduling, inventory, documentation, and daily operational routines · Basic computer/system skills (e.g., POS systems, email, Word, spreadsheets) · Working knowledge of basic financial levers such as labor management, waste, margins, and inventory control · Ability to work a flexible schedule and be on call as business needs require · ServSafe Certification (or ability to obtain in required locations) Preferred · Supervisory or management experience in a retail, convenience, or foodservice environment · Experience developing others through delegation and coaching · Associate’s or Bachelor’s degree in Business or related field · ServSafe Manager Certification Physical Demands & Work Environment This role requires the ability to perform physical tasks in a variety of conditions. Frequent: · Walking, standing, bending, stooping, climbing, squatting · Lifting and carrying up to 50 lbs. · Pushing/pulling · Using hands, operating equipment, and speaking with guests and team members · Exposure to hot and cold temperatures, weather, and general store atmospheric conditions Occasional: · Additional physical tasks as required by store operations Work Schedule & Travel Requirements · Work schedules may vary based on business needs, including early mornings, evenings, weekends, and occasional on-call responsibilities. · Minimum commitment of 45 hours per week · Occasional travel for meetings, training, or support as needed

Responsibilities

The General Manager serves as the cultural and operational leader, responsible for building a strong team culture and ensuring consistent execution of core standards across retail, kitchen, and fueling operations. Key duties include leading all store operations, developing the Assistant General Manager, managing team performance, and ensuring compliance with safety and brand standards.