General Manager at Boston Bouldering Project, LLC

Somerville, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

115000.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Operations Oversight, Budget Management, Financial Health Management, System Development, Customer Experience, Risk Management, Staff Communication, Hospitality, Community Building, Mentorship, Performance Evaluation, Cross-functional Collaboration, Safety Policies, Incident Oversight

Industry

Description

Description About Bouldering Project At Bouldering Project, we believe movement is the catalyst for connection. We don’t just build walls; we build spaces where first-timers find their confidence and seasoned pros find their "people." As our General Manager, you aren't just overseeing operations - you are the heartbeat of our local community. You are the leader who ensures that from the moment a guest walks in, they feel seen, supported, and inspired to move. About the Role As General Manager, you are the heartbeat of your Bouldering Project. You’ll lead a diverse management team to create a world-class experience across climbing, fitness, and yoga. You’re a culture-carrier who obsesses over quality - whether that’s the cleanliness of the locker rooms, the flow of the front desk, or the psychological safety of your staff. You’ll have the autonomy to drive local strategy while being backed by a national support team that’s just as passionate as you are. What You'll Do Lead and support the management team in running a high-performing, inclusive, and community-driven facility Oversee daily operations to ensure the gym is clean, safe, functional, and aligned with industry and brand standards Manage the gym’s budget and financial health, including planning, reporting, and accountability across departments Develop and refine systems for operations, customer experience, risk management, and staff communication Ensure exceptional customer service by aligning teams around consistent branding, hospitality, and community-building practices Foster a workplace culture rooted in collaboration, respect, inclusivity, and continuous improvement Drive staff accountability and professional development through mentorship, performance evaluation, and ongoing feedback Collaborate across teams—including marketing, events, and programming—to deepen local impact and build community relationships Lead risk management efforts, including safety policies, emergency response, incident oversight, and insurance execution Serve as the primary point of contact for the Regional Director and Support Team, aligning local strategy with broader company goals Requirements 1–3 years of experience in a General Manager or Assistant General Manager role Proven experience managing people, operations, and budgets Strong leadership, communication, and team-building skills Creative problem-solving abilities and high personal agency Strong organizational and project management skills Preferred Qualifications Bachelor’s degree Experience in a retail or service-oriented environment Familiarity with climbing, yoga, or fitness operations is a plus We know not everyone will meet 100% of the qualifications—if this role excites you, we encourage you to apply. Working at Bouldering Project At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible and welcoming to all. Our core values—Inclusive, Quality-Obsessed, Local at the Core, and Growth-Oriented—are expected to be demonstrated in both leadership and daily operations. These values guide how we build community, deliver exceptional experiences, and continually evolve together. This role may require a flexible schedule, including availability during evenings, weekends, or outside standard business hours depending on programming and business needs. Compensation & Benefits This is a full-time position. Compensation is based on experience and local market benchmarks. Full-time employees are eligible for the following benefits and perks: Medical, dental, and vision insurance 401(k) retirement savings plan Generous paid time off package, including holidays Paid parental leave Employee Assistance Program (EAP) Free Bouldering Project membership for you and a plus one Discounts on gear, merchandise, and local retail partners A joyful, supportive, and respectful work culture Equal Opportunity Bouldering Project is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds—including those with nontraditional career paths—to apply.

Responsibilities

The General Manager will lead and support the management team to run an inclusive, community-driven facility, overseeing daily operations to ensure cleanliness, safety, and alignment with brand standards across climbing, fitness, and yoga offerings. This role also involves managing the gym’s budget, developing operational systems, and fostering a positive workplace culture rooted in respect and continuous improvement.